Seasonal Customer Service Desk Officer

Millennium Services Group Limited; Sunshine Coast Regional; Presencial; AUD 30.000 - 39.000; A tiempo parcial

Descripción de la vacante

Millennium Services Group is seeking a Christmas Casual Customer Service Officer at the Sunshine Plaza Customer Service Desk. You will be the friendly face for shoppers, helping create a warm, welcoming, and memorable experience during the festive period.

Key duties include answering enquiries in person, by phone or email; providing centre information and directions; assisting with lost property; processing gift card sales; keeping the desk tidy and supporting seasonal promotions.

Formación

• Friendly, professional, and approachable manner.
• Strong communication and interpersonal skills.
• A passion for delivering excellent customer service.
• Ability to remain calm and solution-focused in a busy environment.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and handling transactions.
• A reliable and punctual work ethic.
• Previous customer service, retail, hospitality, or front‑facing experience is highly regarded but not essential.

Responsabilidades

• Deliver outstanding customer service to shoppers, retailers, and visitors.
• Respond to enquiries in person, over the phone, and via email.
• Provide centre information, directions, and details on current promotions and events.
• Assist with lost property and lost child procedures in accordance with centre policies.
• Process gift card sales and other customer service transactions.
• Manage customer feedback and resolve enquiries professionally and efficiently.
• Maintain a clean, organised, and welcoming Customer Service Desk.
• Support centre initiatives and seasonal activities during the Christmas trading period.

Descripción del empleo

Millennium Services Group is seeking a Christmas Casual Customer Service Officer at the Sunshine Plaza Customer Service Desk. You will be the friendly face for shoppers, helping create a warm, welcoming, and memorable experience during the festive period.

Key duties include answering enquiries in person, by phone or email; providing centre information and directions; assisting with lost property; processing gift card sales; keeping the desk tidy and supporting seasonal promotions.