Seasonal Customer Service Desk Associate

Millennium Hi-Tech Group; Maroochydore; On-site; AUD 34,000 - 44,000; Part time

Job summary

Millennium Services Group is seeking a friendly Customer Service Officer for a Christmas Casual position at the Sunshine Plaza Customer Service Desk in Maroochydore. You will be the first point of contact, creating a warm and memorable experience for shoppers during a busy season.

Join us to deliver outstanding service, respond to enquiries, promote centre events, manage feedback, and support festive activities while maintaining a welcoming desk and assisting with transactions.

Qualifications

• Friendly, professional and approachable manner.
• Strong communication and interpersonal skills.
• Passion for delivering excellent customer service.
• Ability to stay calm and solution‑focused in busy environments.
• Strong attention to detail and organisational skills.
• Confidence using computer systems and handling transactions.
• Reliable and punctual work ethic.
• Experience in customer service, retail, hospitality or front‑facing roles is valued but not essential.

Responsibilities

• Deliver outstanding customer service to shoppers, retailers and visitors.
• Respond to enquiries in person, over the phone and via email.
• Provide centre information, directions and details on current promotions and events.
• Assist with lost property and lost child procedures in line with centre policies.
• Process gift card sales and other customer service transactions.
• Manage customer feedback and resolve enquiries professionally.
• Maintain a clean, organised and welcoming Customer Service Desk.
• Support centre initiatives and seasonal activities during the Christmas period.

Skills

Friendly demeanor

Communication

Interpersonal skills

Calm under pressure

Attention to detail

Organisational skills

Computer systems

Cash/transactions handling

Reliability/Punctuality

Job description

Millennium Services Group is seeking a friendly Customer Service Officer for a Christmas Casual position at the Sunshine Plaza Customer Service Desk in Maroochydore. You will be the first point of contact, creating a warm and memorable experience for shoppers during a busy season.

Join us to deliver outstanding service, respond to enquiries, promote centre events, manage feedback, and support festive activities while maintaining a welcoming desk and assisting with transactions.