Customer Service Officer

Millennium; Wanneroo; On-site; AUD 30,000 - 41,000; Part time

Benefits offered by this job

Flexible working hours

Training and development opportunities

Team environment

Job summary

Millennium Services Group in Clarkson, WA is seeking a Customer Service Officer to create an exceptional guest experience in a busy shopping centre environment.

You will represent the face of the centre, assist shoppers and retailers, manage enquiries across channels, and support administration and promotional activities.

Flexible hours, ongoing training, and a friendly, team-based culture are offered.

Qualifications

• Previous retail and/or customer service experience would be preferable.
• Strong communication and interpersonal skills.
• Ability to maintain immaculate personal presentation.
• Capacity to work in a fast‑paced, customer‑focused environment.
• Reliable, friendly and a genuine team player.
• Open to extra shifts when leave cover comes up.

Responsibilities

• Acts as the primary representative and face of the centre, delivering an exceptional guest experience through professional and immaculate presentation.
• Serves as a key liaison between centre management, customers, and retailers, often acting as the voice of the customer.
• Ensures the customer service desk delivers accurate, timely information across all channels to create a seamless and enjoyable shopper and retailer experience.
• Manages the sale and/or rental of value‑add services, including the Gift Card program and mobility equipment.
• Supports the centre management team across administration, operations, marketing, and promotional activities through multiple communication channels.

Skills

Communication

Interpersonal

Retail experience

Customer service

Team player

Flexible shifts

Job description

About Us:

Millennium Services Group is one of Australia's leading providers of Cleaning, Security and Facilities management services and has been providing exceptional outcomes since our inception in 2003.

We offer employees the latest technology, state of the art equipment and people solutions to create excellent working environments, working conditions and continual training and development to progress careers in our company.

We pride ourselves on the long-standing partnerships we have with clients, employees and our suppliers, that enables us to make places and spaces better for people every day. To find out more about our organisation visit www.millenniumsg.com

Customer Service Officer

The Customer Service Officer represents the face of the centre and plays a critical role in providing an exceptional guest experience for our customers, therefore immaculate presentation is essential.

Positions available: Part Time - Permanent

Location: Clarkson, WA

Industry: Retail/Shopping Centre/Commercial

Roster: Tuesdays, 8:45am to 5:15pm - Additional hours available through leave cover

Key Responsibilities

• Acts as the primary representative and face of the centre, delivering an exceptional guest experience through professional and immaculate presentation.
• Serves as a key liaison between centre management, customers, and retailers, often acting as the voice of the customer.
• Ensures the customer service desk delivers accurate, timely information across all channels to create a seamless and enjoyable shopper and retailer experience.
• Manages the sale and/or rental of value‑add services, including the Gift Card program and mobility equipment.
• Supports the centre management team across administration, operations, marketing, and promotional activities through multiple communication channels.

About you

• Previous retail and/or customer service experience would be preferable.
• Strong communication and interpersonal skills.
• Ability to maintain immaculate personal presentation.
• Capacity to work in a fast‑paced, customer‑focused environment.
• Reliable, friendly and a genuine team player
• Open to extra shifts when leave cover comes up

What We Offer:

• A supportive and friendly team environment
• Flexible working hours, including weekends and public holidays
• Training and development opportunities
• A dynamic role in a busy shopping centre environment

Millennium Services Group is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace.