Centre Manager — Customer Experience & Growth

Iwg; Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Flexible benefits

Promotional incentives

Job summary

IWG is seeking a Centre Manager in Melbourne to lead a high-performing, customer-focused team at our flexible workspace centre. You will own daily operations, drive performance, and ensure exceptional service for members and visitors.

Responsibilities include managing on-site activities, guiding prospective customers through tours, and upselling services while upholding IWG’s standards of quality and support. A proactive, resilient leader will thrive here.

Qualifications

• Experience leading a small, close-knit team and delivering against targets.
• Strong customer focus with a service mindset and problem-solving ability.
• Passion, drive, ownership and resilience in a fast-paced environment.

Responsibilities

• Manage all aspects of the centre’s performance on site.
• Lead tours for prospective customers and upsell to existing clients.
• Ensure a world-class level of service to customers and visitors.

Skills

Sales experience

Team leadership

Customer service

Job description

IWG is seeking a Centre Manager in Melbourne to lead a high-performing, customer-focused team at our flexible workspace centre. You will own daily operations, drive performance, and ensure exceptional service for members and visitors.

Responsibilities include managing on-site activities, guiding prospective customers through tours, and upselling services while upholding IWG’s standards of quality and support. A proactive, resilient leader will thrive here.