Casual Reservations Pro — Hospitality & Guest Experience

Laundy Hotels; Lane Cove; Sur place; AUD 30 000 - 39 000; Temps partiel

Résumé du poste

Laundy Hotels is seeking a casual Reservations Agent to support our Sales & Events team at our Lane Cove Head Office. You will be the first point of contact for guests, handling calls and emails in a sales-focused way and managing reservations with care.

You’ll promote packages, collaborate with clients, and help tailor proposals while contributing ideas to improve processes and guest experiences in a fast-paced environment.

Qualifications

• Outstanding customer service and communication skills.
• Available evenings and weekends.
• Previous experience in customer service or hospitality is desirable.
• Can work professionally under pressure in a fast-paced environment.
• Ability to juggle multiple tasks while maintaining a positive attitude.
• Dedication to ensuring every guest has a positive experience.
• Ability to work in a team that strives for success and excellence.
• Excellent grooming and presentation.
• Knowledge of booking systems such as OpenTable or iVvy (training provided)

Responsabilités

• Be the first point of contact for our guests, responding to all incoming telephone and email enquiries in a professional and sales-orientated manner.
• Managing reservations, responding to correspondence and promoting special packages amongst other duties.
• Providing exceptional customer service and support, to ensure a seamless experience for our guests.
• Collaborating with clients and creating proposals tailored to their needs.
• Conducting research and collecting data to enhance our services.
• Contributing ideas and suggestions for improving reservation processes, customer service protocols, and overall guest experience.

Connaissances

Customer service

Communication

Evenings & weekends availability

Hospitality experience

Pressure tolerance

Multitasking

Team player

Grooming & presentation

Outils

OpenTable

iVvy

Description du poste

Laundy Hotels is seeking a casual Reservations Agent to support our Sales & Events team at our Lane Cove Head Office. You will be the first point of contact for guests, handling calls and emails in a sales-focused way and managing reservations with care.

You’ll promote packages, collaborate with clients, and help tailor proposals while contributing ideas to improve processes and guest experiences in a fast-paced environment.