Casual Reservations Agent

Laundy Hotels; Lane Cove; On-site; AUD 30,000 - 39,000; Part time

Job summary

Laundy Hotels is seeking a casual Reservations Agent to support our Sales & Events team at our Lane Cove Head Office. You will be the first point of contact for guests, handling calls and emails in a sales-focused way and managing reservations with care.

You’ll promote packages, collaborate with clients, and help tailor proposals while contributing ideas to improve processes and guest experiences in a fast-paced environment.

Qualifications

• Outstanding customer service and communication skills.
• Available evenings and weekends.
• Previous experience in customer service or hospitality is desirable.
• Can work professionally under pressure in a fast-paced environment.
• Ability to juggle multiple tasks while maintaining a positive attitude.
• Dedication to ensuring every guest has a positive experience.
• Ability to work in a team that strives for success and excellence.
• Excellent grooming and presentation.
• Knowledge of booking systems such as OpenTable or iVvy (training provided)

Responsibilities

• Be the first point of contact for our guests, responding to all incoming telephone and email enquiries in a professional and sales-orientated manner.
• Managing reservations, responding to correspondence and promoting special packages amongst other duties.
• Providing exceptional customer service and support, to ensure a seamless experience for our guests.
• Collaborating with clients and creating proposals tailored to their needs.
• Conducting research and collecting data to enhance our services.
• Contributing ideas and suggestions for improving reservation processes, customer service protocols, and overall guest experience.

Skills

Customer service

Communication

Evenings & weekends availability

Hospitality experience

Pressure tolerance

Multitasking

Team player

Grooming & presentation

Tools

OpenTable

iVvy

Job description

• Support a collection of charming pubs, restaurants and boutique hotels
• Thrive in a supportive and inclusive working environment
• Opportunity for development and career advancement

Laundy Hotels are seeking casual Reservations Agents to support our Sales & Events team. In this role, you'll play a pivotal role in creating an exceptional first impression for all of our valued clients visiting or enquiring about one of our many iconic venues.

At Laundy Hotels, we foster a positive team culture and offer an exceptional working environment. If you're a dedicated and detail-oriented individual with a passion for connecting with people, we invite you to apply for this exciting opportunity.

THE OPPORTUNITY

• Be the first point of contact for our guests, responding to all incoming telephone and email enquiries in a professional and sales-orientated manner.
• Managing reservations, responding to correspondence and promoting special packages amongst other duties.
• Providing exceptional customer service and support, to ensure a seamless experience for our guests.
• Collaborating with clients and creating proposals tailored to their needs.
• Conducting research and collecting data to enhance our services.
• Contributing ideas and suggestions for improving reservation processes, customer service protocols, and overall guest experience.

WHO ARE YOU

As a driven, passionate and focused individual you will possess the following attributes and skills:

• Outstanding customer service and communication skills.
• Available evenings and weekends
• Previous experience in customer service or hospitality is desirable.
• Can work professionally under pressure in a fast-paced environment.
• Ability to juggle multiple tasks while maintaining a positive attitude.
• Dedication to ensuring every guest has a positive experience.
• Ability to work in a team that strives for success and excellence.
• Excellent grooming and presentation.
• Knowledge of booking systems such as OpenTable or iVvy (advantageous, but training provided)

Please note - this role is based in our Lane Cove Head Office, and shifts will vary across the week and weekend.

The Laundy Story

Four generations, countless beers poured, and a legacy built on good old-fashioned hospitality, that's the Laundy way. We kicked things off in 1945 with the Sackville Hotel in Rozelle and never looked back. Through grit, heart, and a knack for turning pubs into community icons, we've grown into one of NSW's most recognisable hospitality families. Today we have a diverse portfolio of 40+ venues that stretch from your trusty local, to boutique hotels and buzzy beachfront playgrounds. The heart of Laundy beats the same everywhere: Think Watsons Bay Boutique Hotel, the Woolwich Pier, the Marsden Brewhouse, and beyond, where people gather, celebrate, commiserate, and everything in between. From schooners at the local to spritzes by the sea, we've built a reputation for blending tradition with just the right splash of spunk.

We vibe best with people who are:

• Accountable - You own your projects, solve challenges and deliver with style.
• Curious - You're always asking "what if" and exploring ways to make every event unforgettable.
• Collaborative - Because the best events are never a solo act.
• Driven - You thrive under pressure and bring your A-game without losing your smile.

We're all about people:

At Laundy Hotel Group, we know great hospitality starts with diverse voices and experiences. We're proud to be an Equal Employment Opportunity employer, and we actively encourage applications from people of all backgrounds, identities, cultures, and abilities - including First Nations peoples, people with disability, and those from the LGBTQIA+ community. If you require any adjustments to the recruitment process, our HR team would be happy to have a confidential chat to make sure you're comfortable and supported every step of the way.

Our Acknowledgement of Country

We recognise the Cameraygal people, Traditional Custodians of the land and waters at Lane Cove. We pay our respects to Elders past and present and extend that respect to all First Nations peoples.