Casual Front Office Reception

The Lurline Randwick; Bullatale; On-site; AUD 34,000 - 44,000; Part time

Job summary

The Lurline Randwick is seeking a Casual Front Office Receptionist for our Potts Point and Randwick hotels in NSW. You will be the first point of contact for guests, greeting them warmly and handling fast and accurate check-in/check-out processes.

This casual role offers flexibility to balance other commitments while delivering exceptional guest experiences and maintaining our high professional standards. Join a welcoming team that values guest satisfaction.

Qualifications

• Experience in hospitality or front office is highly desirable.
• Ability to work varied shifts, including weekends and public holidays.
• Strong communication and interpersonal skills.
• Reliable and punctual with roster commitments.

Responsibilities

• Greet guests warmly on arrival and manage check-in/check-out.
• Answer guest enquiries and fulfill requests promptly.
• Process bookings, payments and admin tasks.
• Maintain accurate guest records and stay details.
• Coordinate with departments to meet guest needs.
• Provide local area information and directions.
• Handle guest concerns with empathy and professionalism.
• Keep front desk clean and welcoming.

Skills

Communication skills

Organization

Customer service

Computer literacy

Professional appearance

Calm under pressure

Flexibility

Reliability

Tools

POS software

CRM systems

Job description

We are seeking a Casual Front Office Reception to join The Lurline team in Potts Point and Randwick hotels, NSW. This is a casual position offering flexibility whilst providing an essential service to our guests. As a Front Office Reception team member, you will be the first point of contact for our guests, creating positive first impressions and ensuring a warm welcome to our establishment. This role is fundamental to delivering exceptional guest experiences and maintaining the professional standards that define The Lurline.

What you'll be doing

• Greeting guests with warmth and professionalism as they arrive at the property
• Managing check-in and check-out procedures efficiently and accurately
• Responding to guest enquiries and requests in a timely and helpful manner
• Processing bookings, payments and administrative tasks with attention to detail
• Maintaining accurate records of guest information and stay details
• Coordinating with other departments to ensure guest requirements are met
• Providing information about local attractions, dining and services available in the area
• Handling guest concerns and complaints with empathy and professionalism
• Assisting with general administrative duties as required
• Contributing to maintaining a clean, organised and welcoming front desk environment

What we're looking for

• Excellent communication and interpersonal skills with the ability to engage positively with diverse guests
• Strong organisational abilities and attention to detail
• Proficiency with computer systems and basic software applications
• Professional appearance and demeanour at all times
• Ability to remain calm and courteous when handling challenging situations
• Flexibility to work varied shifts including weekends and public holidays as required for casual employment
• Experience in hospitality, front office or customer service roles is highly desirable
• Reliability and punctuality in meeting rostered commitments

What we offer

Working at for Lurline Group means joining a team dedicated to providing outstanding hospitality experiences. We value our casual team members and offer the flexibility that casual employment provides, allowing you to balance work with other commitments. Our team environment is supportive and collaborative, providing opportunities to develop your skills in the hospitality industry. We are committed to creating a workplace where all team members feel valued and respected.

About us

Lurline Group is a distinguished hospitality establishments with location in Potts Point and Randwick areas, NSW. We are committed to delivering exceptional service and creating memorable experiences for our guests. Our team is passionate about hospitality and dedicated to maintaining high standards of professionalism and warmth in everything we do. We pride ourselves on our welcoming atmosphere and our reputation for quality service within the Sydney hospitality landscape.