Reservations Agent - Guest Experience & Growth

EVT Limited; Lovedale; On-site; AUD 32,000 - 44,000; Part time

Benefits offered by this job

50% off stays at EVT hotels

Team member discounts

Discounts at Thredbo

Career growth opportunities

Job summary

Rydges Resort Hunter Valley is seeking a Reservations Agent on a casual basis. You will be the first point of contact for guests, handle phone and digital inquiries, and coordinate reservations and requests to deliver a seamless guest experience.

The role requires strong customer service skills, English fluency, and the ability to work in a fast-paced environment. Prior hotel experience and familiarity with Opera PMS are highly regarded.

Qualifications

• Experience in a similar customer service role within a hotel setting.
• Excellent communication and guest service skills in a fast-paced environment.
• Fluency in English; additional languages welcomed but not essential.

Responsibilities

• Handle guest enquiries via phone and digital channels and coordinate responses with relevant teams.
• Manage reservations, restaurant bookings, and guest requests using Opera PMS.
• Log guest feedback and issues, escalate to management when needed, and maintain accurate profiles.

Skills

Customer service

Communication

English fluency

Organisational skills

Tech savvy

Tools

Opera PMS

Job description

Rydges Resort Hunter Valley is seeking a Reservations Agent on a casual basis. You will be the first point of contact for guests, handle phone and digital inquiries, and coordinate reservations and requests to deliver a seamless guest experience.

The role requires strong customer service skills, English fluency, and the ability to work in a fast-paced environment. Prior hotel experience and familiarity with Opera PMS are highly regarded.