Casual Customer Experience Specialist - Diverse Community

Council Jobs; Greater Dandenong; On-site; AUD 53,000 - 56,000; Part time

Benefits offered by this job

Competitive salary

Salary sacrifice childcare

Flexible working options includinghyb…

Job summary

Greater Dandenong City Council is hiring a casual Customer Service professional to act as a first point of contact across telephone, in-person, and online channels. The role supports flexible shifts across Council locations and contact centres, with emphasis on clear communication and empathy for diverse communities.

The successful candidate will join a dynamic team, deliver high-quality service, and adapt to varying operational needs, including short-notice shifts and potential training across

Qualifications

• Enthusiasm, flexibility, and a confident manner.
• Patience, empathy, and the ability to engage with diverse customers.
• Strong understanding of customer service principles and concepts.
• Ability to learn quickly and think on your feet.
• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication; explain complex information in plain language.
• Fluency in a second language relevant to the community is highly regarded.

Responsibilities

• Serve as first point of contact across telephone, face-to-face, and online channels.
• Provide flexible support during peak periods and leave coverage.
• Work across multiple council customer service locations and contact centres.
• Explain information clearly with empathy to diverse communities.
• Contribute to delivering high-quality customer service.

Skills

Communication

Customer service

Interpersonal skills

Empathy

Second language

Job description

Greater Dandenong City Council is hiring a casual Customer Service professional to act as a first point of contact across telephone, in-person, and online channels. The role supports flexible shifts across Council locations and contact centres, with emphasis on clear communication and empathy for diverse communities.

The successful candidate will join a dynamic team, deliver high-quality service, and adapt to varying operational needs, including short-notice shifts and potential training across