Customer Experience Advocate (Hybrid, Part-Time)

Greater Dandenong City Council; Greater Dandenong; Hybrid; AUD 76,000 - 80,000; Part time

Benefits offered by this job

Competitive salary

Flexible hybrid work

Salary sacrifice childcare (where-?l)

Learning & development programs

Rewards & recognition

Wellbeing programs

Social club

Job summary

Greater Dandenong City Council in Dandenong VIC is seeking a customer‑focused professional to join our Customer Service team on a part‑time basis. As a first point of contact, you will support customers across telephone, face‑to‑face and online channels.

We offer a Band 4 role with a pro‑rata salary of AU$75,804–$80,333 per year plus superannuation, with flexible hybrid work options and opportunities to learn and develop within our diverse community.

Qualifications

• Knowledge of customer service principles and concepts.
• Strong verbal and written communication skills.
• Empathy when assisting customers from diverse backgrounds.

Responsibilities

• Provide first point of contact for customers across telephone, face-to-face and online channels.
• Deliver high-quality customer service with courtesy and clarity.
• Support flexible rostering and adapt to business needs.

Skills

Customer service principles

Communication

Empathy

Interpersonal skills

Multicultural sensitivity

Problem solving

Flexibility

Attention to detail

Time management

Job description

Greater Dandenong City Council in Dandenong VIC is seeking a customer‑focused professional to join our Customer Service team on a part‑time basis. As a first point of contact, you will support customers across telephone, face‑to‑face and online channels.

We offer a Band 4 role with a pro‑rata salary of AU$75,804–$80,333 per year plus superannuation, with flexible hybrid work options and opportunities to learn and develop within our diverse community.