Customer Experience Officer

Greater Dandenong City Council; Greater Dandenong; Hybrid; AUD 76,000 - 80,000; Part time

Benefits offered by this job

Competitive salary

Flexible hybrid work

Salary sacrifice childcare (where-?l)

Learning & development programs

Rewards & recognition

Wellbeing programs

Social club

Job summary

Greater Dandenong City Council in Dandenong VIC is seeking a customer‑focused professional to join our Customer Service team on a part‑time basis. As a first point of contact, you will support customers across telephone, face‑to‑face and online channels.

We offer a Band 4 role with a pro‑rata salary of AU$75,804–$80,333 per year plus superannuation, with flexible hybrid work options and opportunities to learn and develop within our diverse community.

Qualifications

• Knowledge of customer service principles and concepts.
• Strong verbal and written communication skills.
• Empathy when assisting customers from diverse backgrounds.

Responsibilities

• Provide first point of contact for customers across telephone, face-to-face and online channels.
• Deliver high-quality customer service with courtesy and clarity.
• Support flexible rostering and adapt to business needs.

Skills

Customer service principles

Communication

Empathy

Interpersonal skills

Multicultural sensitivity

Problem solving

Flexibility

Attention to detail

Time management

Job description

Greater Dandenong City Council – Dandenong VIC

$75,804 - $80,333 a year

Casual/Temporary

Hybrid

8mo ago , from Greater Dandenong City Council

Band 4: $ 75,804- $ 80,333 pro-rata (plus superannuation)

Permanent Part-Time

• Located at Dandenong CivicCentre, Springvale Community Hub & Parkmore Shopping Centre; some WFHopportunity (once fully trained)
• Applicants must have availability across fivedays per week. Increases beyond three days will be rostered in line withbusiness needs.

AboutUs

Located35km to the southeast of Melbourne, Greater Dandenong City Council covers 129square kilometres and has a population of over 169,000 people. The centralactivities district is Melbourne's second largest retail and commercial centreand includes large shopping complexes at Dandenong and Keysborough as well asthe highly popular Dandenong Market.

GreaterDandenong City Council is the most culturally diverse locality in Australia,with residents from over 150 different birthplaces, nearly two-thirds of whomwere born overseas. Key industries include manufacturing, health care andsocial assistance, retail trade, wholesale trade and transport.

Weare a progressive organisation of exceptional character that offers a dynamicand rewarding work environment to approximately 900 employees. We recognisethat our staff are vital to the delivery of excellent service to our communityand the achievement of our long-term vision. We invest in the development ofour people, and we strive to be a workplace that is respectful, engaged,accountable, creative and honest.

About theRole

Are you acommunication superstar with exceptional interpersonal skills?

Do you have astrong sense of community and a genuine commitment to supporting customers fromdiverse backgrounds?

GreaterDandenong City Council is seeking a motivated and customer‑focused professionalto join our Customer Service team on a part‑time basis. As a first point ofcontact, you will play a critical role in supporting customers across allservice channels, including telephone, face‑to‑face and online interactions.

GreaterDandenong is one of Victoria’s most culturally and linguistically diversemunicipalities. Success in this role requires outstanding verbal and writtencommunication skills, the ability to explain information clearly and patiently,and a high level of empathy when assisting customers with varying needs andlevels of understanding.

We areseeking a flexible, energetic and detail‑oriented individual who is committedto delivering consistently high‑quality customer service to our diversecommunity.

Aboutyou

Tobe successful in this role, you will have demonstrated knowledge andunderstanding of the following:

KeyRequirements:

• Enthusiasm, flexibility, and aconfident manner
• Patience, empathy, and theability to meaningfully engage with customers from diverse backgrounds
• Strong understanding of customerservice principles and concepts
• Ability to learn quickly andthink on your feet
• Strong attention to detail andproblem-solving skills
• Highly developed verbal andwritten communication skills including the ability to explain complexinformation in plain language that is easily understood by customers
• Fluency in a second languagerelevant to the community of Greater Dandenong is highly regarded
• Driver’s license is not required,but the ability to attend various worksites at short notice is necessary

The successful candidate will be asked toproduce a clear Working with Children Check and will be asked toconsentto a national police check (and where relevant an ‘international criminalhistory check’), subject to the operation of spent conviction laws. Please notethat people with criminal records are not automatically barred from applyingfor this position. Each application will be considered on its merits.

Benefits of working with us

Councilbelieves in providing an environment where staff thrive, both in the work theydo and in how they learn and develop as people and professionals.

Ourworkplace has an inclusive and diverse culture which encourages innovation andsupports your work and life balance. There are plenty of opportunities tolearn, develop and grow your career within our expanding and diverseorganisation.

Ourbenefits include

• Competitive salary
• Salary sacrifice childcare (whereavailable)
• Flexible working options supportedincluding hybrid work
• Access to learning & developmentprograms including study assistance
• Reward & recognition programs
• Access to our support and wellbeingprograms
• A vibrant social club

For more information about our benefits, please visitour careers page: Working with Us

Council will considerflexible working arrangements for all positions. We embrace our diversecommunity and encourage applications from everyone including people ofAboriginal & Torres Strait Islander background, people of diverse sexualorientation and gender, people from culturally and linguistically diversebackgrounds, and people of varied age, ability, and faith. Council will givedue consideration to any workplace adjustments to accommodate the needs of anyprospective or existing staff member.

Council is committed to providing an inclusive and welcomingenvironment and promoting cultural safety and wellbeing for children with zero tolerance for child abuseand harm.

If you require any access or reasonable adjustment at any pointthroughout the recruitment process, then please do let us know by contactingthe listed Hiring Manager – your experience truly matters to us.