Casual Customer Support Officer - Flexible Hours & Perks

Mildura Rural City Council; Mildura; On-site; AUD 63,000 - 72,000; Part time

Benefits offered by this job

Flexible Work Arrangements

Study Support Program with Paid Study

Learning and Professional Development

Paid Parental Leave (16 weeks) or 32 w

Discounted Health Insurance

Employee Assistance Program

Active Social Clubs

Job summary

Mildura Rural City Council is seeking casual Customer Support Officers to be the first point of contact for council customers across service channels, delivering professional, responsive support and a positive customer experience.

Candidates should have proven customer service experience, strong communication, MS Office and CRM/EDMS proficiency, and the ability to handle cash and confidential information. Police check may be required.

Qualifications

• Demonstrated experience in Customer Service delivery.
• Strong verbal and written communication skills.
• Ability to liaise confidently with the public and staff.
• Experience with CRM and EDMS software and MS Office.

Responsibilities

• Be the first point of contact for Council customers across service channels.
• Provide professional and responsive support and resolve enquiries efficiently.
• Maintain confidentiality and handle cash as required.

Skills

Customer Service

Communication

Public Interaction

Office Software

CRM Software

Confidentiality

Call Centre Experience

Cash Handling

Police Check

Tools

Microsoft Office

CRM Software

EDMS

Job description

Mildura Rural City Council is seeking casual Customer Support Officers to be the first point of contact for council customers across service channels, delivering professional, responsive support and a positive customer experience.

Candidates should have proven customer service experience, strong communication, MS Office and CRM/EDMS proficiency, and the ability to handle cash and confidential information. Police check may be required.