Customer Experience Officer

City of Greater Dandenong; Greater Dandenong; Hybrid; AUD 53,000 - 56,000; Full time

Benefits offered by this job

Flexible working options

Job summary

Greater Dandenong City Council is seeking a casual Customer Service professional to be the first point of contact across multiple channels, including phone, in person, and online interactions. You will support customers across sites, with shifts offered across locations and at short notice.

The role requires outstanding communication, empathy, and the ability to adapt quickly in a diverse community. A flexible, energetic and detail‑oriented approach is essential.

Qualifications

• Strong customer service principles with clear communication.
• Ability to learn quickly and adapt to shifting requirements.
• Fluency in a second language relevant to the community is highly regarded.

Responsibilities

• Serve as the first point of contact across telephone, face-to-face and online channels.
• Provide flexible support during periods of increased demand, planned or unplanned leave.
• Work across Council locations and respond to short-notice shifts.

Skills

Flexibility

Customer service

Communication skills

Empathy

Attention to detail

Problem solving

Verbal and written comms

Second language

Shift flexibility

Attend multiple sites

Job description

Band 4 - $38.36 - $40.65 per hour (plus casual loading and super)

Casual

• Located at Dandenong Civic Centre, Springvale Community Hub & Parkmore Shopping Centre; some WFH opportunity (once fully trained)
• Applicants must be available for shifts across five days per week. Hours will vary according to operational needs.

About Us

Located 35km to the southeast of Melbourne, Greater Dandenong City Council covers 129 square kilometres and has a population of over 169,000 people. The central activities district is Melbourne's second largest retail and commercial centre and includes large shopping complexes at Dandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturally diverse locality in Australia, with residents from over 150 different birthplaces, nearly two-thirds of whom were born overseas. Key industries include manufacturing, health care and social assistance, retail trade, wholesale trade and transport.

We are a progressive organisation of exceptional character that offers a dynamic and rewarding work environment to approximately 900 employees. We recognise that our staff are vital to the delivery of excellent service to our community and the achievement of our long-term vision. We invest in the development of our people, and we strive to be a workplace that is respectful, engaged, accountable, creative and honest.

About The Role And About You

Are you a communication superstar with exceptional interpersonal skills?

Do you have a strong sense of community and a genuine commitment to supporting customers from diverse backgrounds?

Greater Dandenong City Council is seeking a motivated and customer‑focused professional to join our Customer Service team on a casual basis. As a first point of contact, you will play a critical role in supporting customers across all service channels, including telephone, face‑to‑face and online interactions.

This casual role will provide flexible support during periods of increased demand, planned and unplanned leave, and other operational requirements. Shifts may be offered across Council’s customer service locations and contact centre, sometimes at short notice.

Greater Dandenong is one of Victoria’s most culturally and linguistically diverse municipalities. Success in this role requires outstanding verbal and written communication skills, the ability to explain information clearly and patiently, and a high level of empathy when assisting customers with varying needs and levels of understanding.

We are seeking a flexible, energetic and detail‑oriented individual who is committed to delivering consistently high‑quality customer service to our diverse community.

Key Requirements

• Enthusiasm, flexibility, and a confident manner
• Patience, empathy, and the ability to meaningfully engage with customers from diverse backgrounds
• Strong understanding of customer service principles and concepts
• Ability to learn quickly and think on your feet
• Strong attention to detail and problem‑solving skills
• Highly developed verbal and written communication skills including the ability to explain complex information in plain language that is easily understood by customers
• Fluency in a second language relevant to the community of Greater Dandenong is highly regarded
• Availability and willingness to accept variable shifts, including shifts offered at short notice, based on operational requirements
• Driver’s license is not required, but the ability to attend various worksites at short notice is necessary

Please ensure you address the key selection criteria outlined in the position description as part of your application.

You may be required to undertake practical testing, work preference profiling / psychometric testing, functional capacity assessment (physical) or aptitude testing.

The successful candidate will be asked to produce a clear Working with Children Check and will be asked to consent to a national police check (and where relevant an ‘international criminal history check’), subject to the operation of spent conviction laws. Please note that people with criminal records are not automatically barred from applying for this position. Each application will be considered on its merits.

Benefits Of Working With Us

Council believes in providing an environment where staff thrive, both in the work they do and in how they learn and develop as people and professionals.

Our workplace has an inclusive and diverse culture which encourages innovation and supports your work and life balance. There are plenty of opportunities to learn, develop and grow your career within our expanding and diverse organisation.

Our benefits include

• Competitive salary
• Salary sacrifice childcare (where available)
• Flexible working options supported including hybrid work
• Access to learning & development programs including study assistance
• Reward & recognition programs
• Health initiatives
• Access to our support and wellbeing programs
• A vibrant social club

For more information about our benefits, please visit our careers page: Working with Us

Council will consider flexible working arrangements for all positions. We embrace our diverse community and encourage applications from everyone including people of Aboriginal & Torres Strait Islander background, people of diverse sexual orientation and gender, people from culturally and linguistically diverse backgrounds, and people of varied age, ability, and faith. Council will give due consideration to any workplace adjustments to accommodate the needs of any prospective or existing staff member.

Council is committed to providing an inclusive and welcoming environment and promoting cultural safety and wellbeing for children with zero tolerance for child abuse and harm.

If you require any access or reasonable adjustment at any point throughout the recruitment process, then please do let us know by contacting the listed Hiring Manager – your experience truly matters to us.

Applications close: 5pm, Friday, 30 October 2026

Further information: Gavin Vogl, 8571 1539