Customer Experience Officer

Council Jobs; Greater Dandenong; On-site; AUD 53,000 - 56,000; Part time

Benefits offered by this job

Competitive salary

Salary sacrifice childcare

Flexible working options includinghyb…

Job summary

Greater Dandenong City Council is hiring a casual Customer Service professional to act as a first point of contact across telephone, in-person, and online channels. The role supports flexible shifts across Council locations and contact centres, with emphasis on clear communication and empathy for diverse communities.

The successful candidate will join a dynamic team, deliver high-quality service, and adapt to varying operational needs, including short-notice shifts and potential training across

Qualifications

• Enthusiasm, flexibility, and a confident manner.
• Patience, empathy, and the ability to engage with diverse customers.
• Strong understanding of customer service principles and concepts.
• Ability to learn quickly and think on your feet.
• Strong attention to detail and problem-solving skills.
• Excellent verbal and written communication; explain complex information in plain language.
• Fluency in a second language relevant to the community is highly regarded.

Responsibilities

• Serve as first point of contact across telephone, face-to-face, and online channels.
• Provide flexible support during peak periods and leave coverage.
• Work across multiple council customer service locations and contact centres.
• Explain information clearly with empathy to diverse communities.
• Contribute to delivering high-quality customer service.

Skills

Communication

Customer service

Interpersonal skills

Empathy

Second language

Job description

Band 4 -$38.36 - $40.65 per hour (plus casual loading and super)

Casual

• Located at Dandenong CivicCentre, Springvale Community Hub & Parkmore Shopping Centre; some WFHopportunity (once fully trained)
• Applicants mustbe available for shifts acrossfive days per week.Hourswill vary according to operational needs.

About Us

Located 35km to the southeast of Melbourne, GreaterDandenong City Council covers 129 square kilometres and has a population ofover 169,000 people. The central activities district is Melbourne's secondlargest retail and commercial centre and includes large shopping complexes atDandenong and Keysborough as well as the highly popular Dandenong Market.

Greater Dandenong City Council is the most culturallydiverse locality in Australia, with residents from over 150 differentbirthplaces, nearly two-thirds of whom were born overseas. Key industriesinclude manufacturing, health care and social assistance, retail trade,wholesale trade and transport.

We are a progressive organisation of exceptional characterthat offers a dynamic and rewarding work environment to approximately 900employees. We recognise that our staff are vital to the delivery of excellentservice to our community and the achievement of our long-term vision. We investin the development of our people, and we strive to be a workplace that isrespectful, engaged, accountable, creative and honest.

About theRole and About You

Are you acommunication superstar with exceptional interpersonal skills?

Do you have astrong sense of community and a genuine commitment to supporting customers fromdiverse backgrounds?

GreaterDandenong City Council is seeking a motivated and customer‑focused professionalto join our Customer Service team on a casual basis. As a first point ofcontact, you will play a critical role in supporting customers across allservice channels, including telephone, face‑to‑face and online interactions.

This casualrole will provide flexible support during periods of increased demand, plannedand unplanned leave, and other operational requirements. Shifts may be offeredacross Council’s customer service locations and contact centre, sometimes atshort notice.

GreaterDandenong is one of Victoria’s most culturally and linguistically diversemunicipalities. Success in this role requires outstanding verbal and writtencommunication skills, the ability to explain information clearly and patiently,and a high level of empathy when assisting customers with varying needs andlevels of understanding.

We areseeking a flexible, energetic and detail‑oriented individual who is committedto delivering consistently high‑quality customer service to our diversecommunity.

KeyRequirements:

• Enthusiasm, flexibility, and aconfident manner
• Patience, empathy, and theability to meaningfully engage with customers from diverse backgrounds
• Strong understanding of customerservice principles and concepts
• Ability to learn quickly andthink on your feet
• Strong attention to detail andproblem-solving skills
• Highly developed verbal andwritten communication skills including the ability to explain complexinformation in plain language that is easily understood by customers
• Fluency in a second languagerelevant to the community of Greater Dandenong is highly regarded

Availabilityand willingness to accept variable shifts, including shifts offered at shortnotice, based on operational requirements

• Driver’s license is not required,but the ability to attend various worksites at short notice is necessary

Please ensure you address the key selection criteriaoutlined in the position description as part of your application.

You may be required to undertake practical testing,work preference profiling / psychometric testing, functional capacityassessment (physical) or aptitude testing.

The successful candidate will be asked to produce aclear Working with Children Check and will be asked to consent to a nationalpolice check (and where relevant an ‘international criminal history check’),subject to the operation of spent conviction laws. Please note that people withcriminal records are not automatically barred from applying for this position.Each application will be considered on its merits.

Benefits of working with us

Council believes in providing an environment where staffthrive, both in the work they do and in how they learn and develop as peopleand professionals.

Our workplace has an inclusive and diverse culture whichencourages innovation and supports your work and life balance. There are plentyof opportunities to learn, develop and grow your career within our expandingand diverse organisation.

Our benefits include

• Competitive salary
• Salary sacrificechildcare (where available)
• Flexible workingoptions supported including hybrid work
• Access to learning& development programs including study assistance
• Reward &recognition programs
• Access to our supportand wellbeing programs
• A vibrant social club

For more informationabout our benefits, please visit our careers page:Working with Us

Council will consider flexible working arrangementsfor all positions. We embrace our diverse community and encourage applicationsfrom everyone including people of Aboriginal & Torres Strait Islanderbackground, people of diverse sexual orientation and gender, people fromculturally and linguistically diverse backgrounds, and people of varied age,ability, and faith. Council will give due consideration to any workplaceadjustments to accommodate the needs of any prospective or existing staffmember.

Council is committedto providing an inclusive and welcoming environment and promoting culturalsafety and wellbeing for children with zero tolerancefor child abuse and harm.

If you require any accessor reasonable adjustment at any point throughout the recruitment process, thenplease do let us know by contacting the listed Hiring Manager – your experiencetruly matters to us.