Casual Administration/Reception - Temporary Leave Coverage

Solahart; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Solahart Rockhampton is seeking an experienced administration/receptionist for a temporary casual leave-coverage role in its Rockhampton office. You will be the first point of contact for customers and support office operations, scheduling and invoicing processes.

Duration 4–6 weeks from January, with duties spanning phone enquiries, appointment bookings, CRM data entry, liaising with sales and installation teams, and general admin tasks to keep the office running smoothly.

Qualifications

• Previous administration, reception or customer service experience.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Confidence speaking with customers over the phone.
• Good computer skills and the ability to learn new systems quickly.
• Strong attention to detail.
• Ability to prioritise competing tasks and stay organised in a busy environment.
• Proactive approach and willingness to assist wherever required.

Responsibilities

• Answering incoming phone calls and responding to customer enquiries.
• Managing reception and general office administration.
• Booking and confirming customer appointments.
• Scheduling sales appointments, installations and service work.
• Liaising with customers, sales consultants, technicians and installation teams.
• Returning missed calls and following up customer enquiries.
• Entering and maintaining customer and job information in our CRM and other business systems.
• Preparing and processing job documentation.
• Assisting with invoicing and other basic accounts administration.
• Assisting with warranty and service enquiries.
• Printing and preparing job sheets and other documentation for field staff.
• Monitoring emails and directing enquiries to the appropriate team member.
• Assisting with general filing, record keeping and data entry.
• Supporting the wider team with general administrative tasks as required.

Skills

Administration

Reception

Customer Service

CRM

Invoicing

Tools

MS Office

CRM software

Job description

Casual Administration/Reception - Temporary Leave Coverage

Casual Administration/Reception – Temporary Leave Coverage

We are seeking an experienced administration/reception professional to join our Rockhampton team on a temporary casual basis to provide coverage during a period of staff leave.

The position will run for approximately 4–6 weeks commencing in January and will support the day-to-day operation of our office, sales, and installation teams.

Solahart is one of Australia's most recognised names in solar, hot water and renewable energy. At Solahart Rockhampton, we provide solar power, battery storage and hot water solutions to customers throughout Rockhampton and Central Queensland. We are a close-knit local team and place a strong emphasis on customer service, organisation, and keeping our sales, installation and post-installTemporary casual Administration/Reception role with Solahart Rockhampton, providing 4–6 weeks of leave coverage from January. processes running smoothly.

About the Role

As part of our administration and reception team, you will be one of the first points of contact for our customers and will assist with the coordination of work across the business.

Your duties will include:

• Answering incoming phone calls and responding to customer enquiries

• Managing reception and general office administration

• Booking and confirming customer appointments

• Scheduling sales appointments, installations and service work

• Liaising with customers, sales consultants, technicians and installation teams

• Returning missed calls and following up customer enquiries

• Entering and maintaining customer and job information in our CRM and other business systems

• Preparing and processing job documentation

• Assisting with invoicing and other basic accounts administration

• Assisting with warranty and service enquiries

• Printing and preparing job sheets and other documentation for field staff

• Monitoring emails and directing enquiries to the appropriate team member

• Assisting with general filing, record keeping and data entry

• Supporting the wider team with general administrative tasks as required

About You

We are looking for someone who is organised, confident and capable of stepping into a busy office environment with minimal supervision.

The ideal applicant will have:

• Previous administration, reception or customer service experience

• Strong organisational and time-management skills

• Excellent written and verbal communication skills

• Confidence speaking with customers over the phone

• Good computer skills and the ability to learn new systems quickly

• Strong attention to detail

• The ability to prioritise competing tasks and stay organised in a busy environment

• A proactive approach and willingness to assist wherever required

• The ability to work both independently and as part of a small team

Experience in the solar, electrical, plumbing, construction or trade-services industries would be advantageous but is not essential.

This is a temporary casual position for approximately 4–6 weeks commencing in January, providing leave coverage within our Rockhampton office.

If you are an experienced administrator who enjoys a varied role, working with customers and keeping a busy office organised, we would like to hear from you.