Temporary Casual Admin & Reception – 4–6 Week Coverage

Solahart; Rockhampton Regional; On-site; AUD 30,000 - 39,000; Part time

Job summary

Solahart Rockhampton is seeking an experienced administration/receptionist for a temporary casual leave-coverage role in its Rockhampton office. You will be the first point of contact for customers and support office operations, scheduling and invoicing processes.

Duration 4–6 weeks from January, with duties spanning phone enquiries, appointment bookings, CRM data entry, liaising with sales and installation teams, and general admin tasks to keep the office running smoothly.

Qualifications

• Previous administration, reception or customer service experience.
• Strong organisational and time-management skills.
• Excellent written and verbal communication skills.
• Confidence speaking with customers over the phone.
• Good computer skills and the ability to learn new systems quickly.
• Strong attention to detail.
• Ability to prioritise competing tasks and stay organised in a busy environment.
• Proactive approach and willingness to assist wherever required.

Responsibilities

• Answering incoming phone calls and responding to customer enquiries.
• Managing reception and general office administration.
• Booking and confirming customer appointments.
• Scheduling sales appointments, installations and service work.
• Liaising with customers, sales consultants, technicians and installation teams.
• Returning missed calls and following up customer enquiries.
• Entering and maintaining customer and job information in our CRM and other business systems.
• Preparing and processing job documentation.
• Assisting with invoicing and other basic accounts administration.
• Assisting with warranty and service enquiries.
• Printing and preparing job sheets and other documentation for field staff.
• Monitoring emails and directing enquiries to the appropriate team member.
• Assisting with general filing, record keeping and data entry.
• Supporting the wider team with general administrative tasks as required.

Skills

Administration

Reception

Customer Service

CRM

Invoicing

Tools

MS Office

CRM software

Job description

Solahart Rockhampton is seeking an experienced administration/receptionist for a temporary casual leave-coverage role in its Rockhampton office. You will be the first point of contact for customers and support office operations, scheduling and invoicing processes.

Duration 4–6 weeks from January, with duties spanning phone enquiries, appointment bookings, CRM data entry, liaising with sales and installation teams, and general admin tasks to keep the office running smoothly.