ADMINISTRATION OFFICER - SUMMER SUPPORT TEMP ROLE

Too Hot To Handle; Geelong; On-site; AUD 45,000 - 65,000; Full time

Job summary

Too Hot To Handle is seeking an Administration Officer for a busy summer period in Geelong. You will support the admin team with calls, quotes, scheduling, data entry, and customer communication to ensure operations run smoothly during peak periods.

This role requires prior admin or reception experience, proficiency with Microsoft Office and Google Docs, a professional phone manner, and keen attention to detail. HVAC or ServiceM8 familiarity is a plus in this team-oriented environment.

Qualifications

• Previous administration or reception experience highly regarded.
• Must have experience in Microsoft Office suite and Google docs suite.
• A friendly and professional phone manner.
• Strong customer service and communication skills.
• Good computer and data entry skills.
• Strong organisation and attention to detail.
• The ability to prioritise tasks in a busy environment.
• Confidence learning new systems and processes.
• A flexible, positive and team focused attitude.
• HVAC experience or Service M8 familiarity will also be highly regarded.

Responsibilities

• Answering incoming calls and customer enquiries
• Booking customer servicing and installs
• Assisting with scheduling
• Responding to emails and online enquiries
• Updating customer and job information
• Supporting the quoting team with building job cards and sending quotes
• Liaising with customers and field team
• Data entry and monitoring of job statuses
• Providing additional support as required

Skills

Administration experience

Customer service

Phone manner

Data entry

Organisational skills

Attention to detail

Prioritising tasks

Team oriented

HVAC experience

ServiceM8 familiarity

Tools

Microsoft Office

Google Docs

ServiceM8

Job description

ADMINISTRATION OFFICER - SUMMER SUPPORT TEMP ROLE

An Administration Officer to join our team over the busy Summer period. You will work alongside the existing admin team, providing additional support where needed, to help ensure things run smoothly when we are at busiest. The role will be a varied support role and is a great short-term opportunity for someone who enjoys a busy environment, is confident dealing with customers and is happy to jump in and help wherever needed.

Key responsibilities may include

Answering incoming calls and customer enquiries

Booking customer servicing and installs

Assisting with scheduling

Responding to emails and online enquiries

Updating customer and job information

Supporting the quoting team with building job cards and sending quotes

Liaising with customers and field team

Data entry and monitoring of job statuses

Providing additional support as required

About you

Previous administration or reception experience highly regarded

Must have experience in Microsoft office suite and Google docs suite

A friendly and professional phone manner

Strong customer service and communication skills

Good computer and data entry skills

Strong organisation and attention to detail

The ability to prioritise tasks in a busy environment

Confidence learning new systems and processes

A flexible, positive and team focused attitude

HVAC experience or Service M8 familiarity will also be highly regarded

About us

Too Hot To Handle is a locally owned Geelong business specialising in heating, cooling and hot water services across Geelong, Ballarat and Melbourne. Over ten years, we have grown from a small local operation into a busy team of qualified tradespeople and office staff. We are proud of the reputation we have built for quality workmanship, great customer service and a friendly, down-to-earth team culture.