Case Worker, Client Services — Trauma-Informed Care

Anglicare North Queensland; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Anglicare North Queensland is seeking a Case Worker - Client Services to support adults experiencing homelessness or in crisis within QHome and QStride sober housing sites. You will deliver direct case work, assist with tenancy skills, and participate in trauma-informed, culturally affirming care.

Collaboration with health services and First Responders is essential. The role requires tertiary qualifications in Community or Human Services, plus experience with diverse client groups, risk

Qualifications

• Tertiary qualifications in Community / Human Services.
• Experience providing support, case work or practical assistance to people experiencing homelessness or in crisis.
• Ability to establish rapport with people facing homelessness, distress or complex issues.
• Experience in risk assessment, crisis management, incident reporting and problem solving.
• Ability to coordinate activities to develop practical living and tenancy skills.
• Ability to collaborate with homelessness, health services and First Responders.
• Strong communication, numeracy, administration and data entry skills.
• Commitment to diversity and reconciliation, including work with First Nations communities.

Responsibilities

• Directly assist adults who are homeless or at risk of homelessness and provide supervision to clients in residence at QHome and QStride facilities.
• Support clients through on-site activities and sessions to strengthen living, relational and tenancy skills.
• Contribute to client feedback processes and ensure case planning reflects client needs and preferences.
• Assist with site security, shift duties and administration tasks as required.

Skills

Client support

Case work

Rapport building

Crisis management

Collaboration

Communication skills

Data entry

IT systems

Education

Tertiary qualifications in Community / Human Services

Job description

Anglicare North Queensland is seeking a Case Worker - Client Services to support adults experiencing homelessness or in crisis within QHome and QStride sober housing sites. You will deliver direct case work, assist with tenancy skills, and participate in trauma-informed, culturally affirming care.

Collaboration with health services and First Responders is essential. The role requires tertiary qualifications in Community or Human Services, plus experience with diverse client groups, risk