Case Manager- Mount Isa - Make a Difference

Centacare North Queensland; Mount Isa City; On-site; AUD 83,000 - 102,000; Full time

Benefits offered by this job

Salary starting $92,286 plus $2,500 pa

5 Weeks Annual Leave + 17.5% leave

Sign on bonus $200

Professional development & supervision

Loyalty Leave

Wellbeing discounts

NDIS Worker Screening Card support

Job summary

Centacare North Queensland is seeking a Case Manager in Mount Isa to deliver outreach and supportive services for individuals and families facing homelessness. You will assess eligibility, coordinate referrals, and work within a multidisciplinary team to link clients to housing options and community supports.

You will join a values-driven, not-for-profit agency committed to inclusive service, staff development, and client-centred planning.

Qualifications

• Degree in Social Work, Human Services or Behavioural Sciences or a relevant certificate with at least two years’ case management experience.
• Experience in culturally appropriate community work, assessment and referral.
• Strong written and verbal communication skills and a current driver's licence.

Responsibilities

• Provide assertive outreach to individuals and families who are homeless or at risk of homelessness.
• Undertake intake, triage and initial assessment to determine risk and program eligibility.
• Record and maintain participant information in electronic data systems per policies.
• Develop community partnerships through networking and referrals.
• Attend meetings, supervision and professional development; participate in outreach activities.
• Contribute to planning and provision of community education and support.

Education

Social Work degree

Human Services degree

Behavioural Sciences degree

Certificate level 4 or higher in the community sector

Two years’ case management experience

Cultural awareness experience

Excellent written and verbal communication skills

Job description

Case Manager- Mount Isa - Make a Difference

Posted: 13/10/2026

Closing Date: 30/11/2026

Job Type: Permanent - Full Time

Location: Mount Isa

Job Category: Support Workers & Community Workers

Centacare North Queenslandis a not-for-profit organisation that provides counselling, family support, mediation, family dispute resolution, disability services, education and courses, crisis housing and homelessness support, youth services, community engagement and NDIS services. Centacare services the North Queensland community from offices in Townsville, Ayr, Bowen, Mt Isa, Cloncurry, Longreach and Normanton.

Benefits you will enjoy

• Salary starting $92,286 (dependant on experience and skills) plus$2500 paabove award allowance
• 5 Weeks Annual Leave pa+ 17.5% leave loading - that is one week extra
• Sign on bonusof $200
• Investment inprofessionaldevelopment and trainingincluding practice supervision
• Extra Loyalty Leave- 1 additional week of paid leave at both 5 and 6 years of continuous service
• Bonus Leavewhen you reach the top pay point within your level
• Wellbeing support includingMedibank discountsandaccess toa newWellbeing app called Sonder
• CCNQ payfor your Queensland Blue Card andNDIS Worker Screening Card

Job Description

This position provides an assertive outreach model to individuals and families who are homeless or at risk of becoming homeless. Provision of information, referral, advocacy support and linking participants to services to enhance their quality of life and status in the community through ensuring access to secure housing options.

Joining a values-driven, supportive and inclusive team, your duties will include:

• Case management support appropriate to the program target group and develop early intervention strategies to engage participants to achieve both program and individual goals.
• Undertake intake, triage and initial assessment to determine level of risk, urgency and program eligibility, prioritising high-risk or crisis presentations in accordance with service guidelines.
• Ensure electronic data systems are utilised to record and maintain participants’ personal information in accordance with service agreement/s, legislation and program policies and procedures.
• Contribute to the development and maintenance of relevant community partnerships via networking, actively promoting other stakeholders through referrals and promotion of Centacare NQ’s programs.
• Attend and participate in meetings, professional supervision and professional development.
• Undertake outreach and community engagement activities as required.
• Program development and implementation including contribute to planning and provision of community education and support.
• Comply with legislation (including Workplace Health and Safety, Privacy and Equal Employment Opportunity), service agreements and Quality Management System requirements.

Desired Skills and Experience

To be successful in this role you will have:

• Degree level qualification in Social Work, Human Services or Behavioural Sciences OR Certificate level 4 or higher qualification in the community sector plus at least two years’ experience working within a case management framework in a relevant field, including experience in culturally appropriate community work, assessment and referral.
• Excellent written and verbal communication skills as well as strong analytical skills.
• A current Driver's Licence.
• Currently hold, and/oreligibility to obtain and maintain, both aDisability Worker Screeningand a Working with Children Blue Card.
• Experience in group facilitation.
• Experience working as part of a large and multi-disciplinary team.
• Willingness and ability to work outside normal office hours as determined by Manager or Coordinator of Homelessness Services, in accordance with the SCHADS Award.
• Relevant experience in the Social or Community Service sectors or within a Not-For-Profit or Faith Based organisation.

Centacare North Queensland is a Child Safe and Equal Opportunities Employer. People from diverse backgrounds including Aboriginal and Torres Strait Islander people, people with a disability, and people from culturally and linguistically diverse backgrounds are encouraged to apply. Applicants must have appropriate work rights in Australia.