Frontline Case Worker – Immediate Housing Response

UnitingCare Health Pty Ltd.; Southport; On-site; AUD 53,000 - 76,000; Full time

Benefits offered by this job

Salary packaging

Paid parental leave

Career development

Job summary

UnitingCare Queensland in Southport is seeking a Case Worker for the Immediate Housing Response program. You will deliver client-centred case management to individuals and families facing homelessness, triage crises, and support transitions to longer-term housing outcomes in a fast-paced, frontline setting.

This role emphasizes trauma-informed practice, teamwork, and ongoing professional development within a supportive environment on the Gold Coast.

Qualifications

• Cert IV in Community Services or equivalent.
• Australian Drivers Licence.
• QLD Working with Children Check (Blue Card).
• Bachelor degree in a Human Services field preferred.

Responsibilities

• Provide client-centred, strengths-based case management to individuals and families experiencing homelessness.
• Triage and respond to crises with trauma-informed practice and appropriate referrals.
• Support clients to maintain emergency motel accommodation and work toward longer-term housing goals.
• Collaborate with a multidisciplinary team and participate in supervision and training.

Skills

Communication skills

Trauma-informed practice

Crisis triage

Education

Cert IV Community Services

Bachelor Degree in Human Services (preferred)

Job description

UnitingCare Queensland in Southport is seeking a Case Worker for the Immediate Housing Response program. You will deliver client-centred case management to individuals and families facing homelessness, triage crises, and support transitions to longer-term housing outcomes in a fast-paced, frontline setting.

This role emphasizes trauma-informed practice, teamwork, and ongoing professional development within a supportive environment on the Gold Coast.