Case Worker - Client Services - L4 (CWKR-CS)

Anglicare North Queensland; Cairns Regional; On-site; AUD 70,000 - 90,000; Full time

Job summary

Anglicare North Queensland is seeking a Case Worker - Client Services to support adults experiencing homelessness or in crisis within QHome and QStride sober housing sites. You will deliver direct case work, assist with tenancy skills, and participate in trauma-informed, culturally affirming care.

Collaboration with health services and First Responders is essential. The role requires tertiary qualifications in Community or Human Services, plus experience with diverse client groups, risk

Qualifications

• Tertiary qualifications in Community / Human Services.
• Experience providing support, case work or practical assistance to people experiencing homelessness or in crisis.
• Ability to establish rapport with people facing homelessness, distress or complex issues.
• Experience in risk assessment, crisis management, incident reporting and problem solving.
• Ability to coordinate activities to develop practical living and tenancy skills.
• Ability to collaborate with homelessness, health services and First Responders.
• Strong communication, numeracy, administration and data entry skills.
• Commitment to diversity and reconciliation, including work with First Nations communities.

Responsibilities

• Directly assist adults who are homeless or at risk of homelessness and provide supervision to clients in residence at QHome and QStride facilities.
• Support clients through on-site activities and sessions to strengthen living, relational and tenancy skills.
• Contribute to client feedback processes and ensure case planning reflects client needs and preferences.
• Assist with site security, shift duties and administration tasks as required.

Skills

Client support

Case work

Rapport building

Crisis management

Collaboration

Communication skills

Data entry

IT systems

Education

Tertiary qualifications in Community / Human Services

Job description

Case Worker - Client Services - L4 (CWKR-CS)

As part of the Homelessness and Housing team you will directly assist adults who are homeless, at risk of becoming homeless or impacted by crisis. You will work closely with colleagues to provide appropriate levels of support and supervision to clients in residence at QHome (24/7 39 bed / room site) and QStride (6 room) Supported Accommodation Services, and help maintain a welcoming, stable, safe, nurturing, trauma informed and culturally affirming environment.

Through on-site activities, sessions and events you will support clients to strengthen living, relational and tenancy skills and help sustain an inclusive community of care, connection and belonging. You will through a case work framework encourage client feedback and involvement in decision making; share your insights with case workers to help ensure case planning, referral and advocacy efforts reflect client needs, preferences and aspirations and ensure site security, shift duties and administration tasks are kept up to date.

To be successful you will need

• Tertiary qualifications in Community / Human Services
• Prior experience working with clients from diverse backgrounds and in providing support, case work and or practical assistance to people experiencing homelessness and or a crisis.
• Demonstrated ability to establish rapport with people experiencing homelessness, distress, disconnection from family, domestic/family violence, alcohol or other drug challenges and or mental health issues.
• Experience in risk assessment, crisis management, incident reporting and skills in navigating solutions to challenges.
• Ability to coordinate / deliver activities that support development of practical, relational and or tenancy related living skills.
• Ability to collaborate with homelessness, health and medical services, First Responders and other service providers.
• Good communication, numeracy, administration, data entry and computer skills and the ability to learn IT systems.
• Ability (and willingness) to comply with policies, procedures, established practices and contract deliverables.
• Commitment to diversity, inclusion, reconciliation and closing the gap objectives and experience working with First Nations people, organisations and communities.

Compliance

• Evidence of relevant Tertiary Qualifications Community / Human Services
• Satisfactory outcome of a current (less than 3 months old) National Criminal History Check
• Blue Card (QLD working with children card)
• Current QLD drivers’ licence ‘Class C’ or interstate equivalent
• Out of hours work may be required from time to time
• Required to transport clients and or to visit clients in their place of residence or within another setting.
• Ability to undertake local area / regional travel is required.
• First Aid certificate and CPR certificate

What we can offer you

• A rewarding career with a growing, respected for purpose not-for-profit organisation
• SCHADS Award Level 4(Social Community Home Care & Disability Services)
• The option to salary package your earnings up to $15,899 per FBT year and further staff discounts. Find out more at SalaryPackagingPLUS - Home
• Access to Employee Assistance Program (EAP) and Chaplaincy Service
• A variety of training and professional development opportunities
• A willingness to explore flexible workplace arrangements

Why work for Anglicare NQ

Formed in 2000, Anglicare North Queensland Limited (Anglicare NQ) is a for purpose not for profit Australian Charities and Not-for-profits Commission (ACNC) registered charity and an independent legal entity operating as a Company Limited by Guarantee. We provide place-based human services, support community initiatives and undertake advocacy work. Our efforts are underpinned by Anglicare NQ’s purpose, core values and strong commitment to being a Child Safe Organisation and to the people and communities of North and Far North Queensland.

Diversity and inclusivity are important to Anglicare NQ. We are committed to ensuring our workplaces and services are safe, fair and accessible.

Applications close Wednesday 25th November 2026