Homelessness Case Manager — Frontline Housing Support

UnitingCare Health Pty Ltd.; Gold Coast City; On-site; AUD 55,000 - 83,000; Full time

Benefits offered by this job

Flexible work arrangements

NFP Salary Packaging

Parental leave (12 weeks)

Job summary

UnitingCare Queensland is seeking a dedicated Case Worker to join our Gold Coast Homelessness Service – Immediate Housing Response (IHR) team in Southport. You will deliver client-centred, trauma-informed case management to individuals and families experiencing homelessness, supporting them from crisis to longer-term housing goals.

This full-time max-term role requires Cert IV in Community Services, a valid driver’s license, and a Blue Card.

Qualifications

• Cert IV in Community Services or related field is required.
• Open Driver's Licence is required.
• QLD Working with Children Check - Blue Card is required.
• Bachelor degree in a Human Services field is preferred or being pursued.

Responsibilities

• Provide client-centred, trauma-informed case management for homelessness clients.
• Assist with crisis response, emergency motel accommodation, and housing planning.
• Maintain documentation across databases and ensure accountability.

Skills

Communication skills

Rapport building

Education

Cert IV Community Services related field

Bachelor Degree in Human Services related field (preferred)

Job description

UnitingCare Queensland is seeking a dedicated Case Worker to join our Gold Coast Homelessness Service – Immediate Housing Response (IHR) team in Southport. You will deliver client-centred, trauma-informed case management to individuals and families experiencing homelessness, supporting them from crisis to longer-term housing goals.

This full-time max-term role requires Cert IV in Community Services, a valid driver’s license, and a Blue Card.