Case Manager – Hybrid, Meaningful Personal Injury Impact

Narooma; Newcastle; Hybrid; AUD 90,000 - 110,000; Full time

Benefits offered by this job

Hybrid work options

Fitness Passport

RewardsHub discounts

Corporate wellbeing program

Learning and development

Employee Assistance Program (EAP)

Job summary

EML is recruiting for Case Managers to join our Newcastle team. This role focuses on managing a full portfolio of physical and psychological injury claims, building strong relationships with injured workers, employers and treatment providers.

You will implement proactive recovery and return-to-work strategies and collaborate with stakeholders to design personalised plans. We offer Hybrid work options, a supportive culture, and opportunities for professional development.

Qualifications

• Strong customer service experience with a passion for helping people within a medical, hospitality, retail or corporate field.
• The ability to thrive in a fast paced, collaborative team.
• Good computer literacy with the ability to learn new systems.
• Strong communication, resilience and a customer-first mindset for effective rapport-building.
• Creativity, curiosity and initiative when engaging with stakeholders?

Responsibilities

• Managing a full portfolio of physical and psychological injury claims.
• Building strong, empathetic relationships with injured workers, employers, treating practitioner and rehabilitation providers.
• Implementing proactive strategies to support timely recovery and return-to-work outcomes.
• Collaborating with internal and external stakeholders to design personalised treatment and recovery plans.
• Navigating challenging conversations with confidence, empathy and resilience

Skills

Customer service

Communication

Resilience

Empathy

Computer literacy

Stakeholder engagement

Tools

CRM systems

Job description

EML is recruiting for Case Managers to join our Newcastle team. This role focuses on managing a full portfolio of physical and psychological injury claims, building strong relationships with injured workers, employers and treatment providers.

You will implement proactive recovery and return-to-work strategies and collaborate with stakeholders to design personalised plans. We offer Hybrid work options, a supportive culture, and opportunities for professional development.