Support Worker - Homelessness

The Salvation Army Australia; Alice Springs; On-site; AUD 121,244,000 - 130,026,000; Full time

Benefits offered by this job

Hourly pay

Superannuation

Remote Area Housing Benefit

Entertainment Benefit

Parental leave

Purchased Leave

Flexible working

Wellbeing programs

Training and development

Meaningful career

Job summary

The Salvation Army Australia is hiring a Support Worker for the Alice Springs Hub to provide direct assistance to participants experiencing homelessness and related challenges, under the supervision of Case Managers.

This full-time role involves greeting participants, offering practical support, facilitating connections to services, and helping maintain a safe, welcoming space that respects Aboriginal and Torres Strait Islander communities.

Qualifications

• Experience in homelessness services, crisis support, or related social services.
• Demonstrated initiative, self-motivation and genuine desire to help others.
• Experience working with people who may not have English as a first language.
• Knowledge of local Aboriginal communities and culture.
• Strong communication and relationship-building skills.
• Ability to work respectfully with people from diverse backgrounds.
• Reliability, integrity and alignment with The Salvation Army values.
• NT Working with Children check as applicable.

Responsibilities

• Greet participants with warmth and provide practical support.
• Assist with light meals and maintain a clean, respectful environment.
• Provide brief interventions and one-on-one support.
• Help participants access services and supports.
• Build relationships with Aboriginal and Torres Strait Islander community members.
• Coordinate with Case Managers and TSA programs for coordinated care.

Skills

Homelessness services

Self-motivation

Multicultural experience

Local Aboriginal knowledge

Communication skills

Respectful teamwork

Reliability & integrity

Education

Cert IV in Community Services

NT Working with Children check

Job description

Job Description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Homelessness

Alice Springs, NT Full-time, Permanent, SCHADS Level 3

Number Of Positions Available

1

Why this role matters

The Alice Springs Hub is a place where people come to feel safe, respected and welcomed without judgement. Many who visit are navigating homelessness, financial hardship, substance use, mental health challenges or deep social disconnection. Your presence helps create a space where people can pause, breathe and reconnect with a sense of dignity. Every conversation, every moment of support and every act of kindness that contributes to someone feeling valued, seen and empowered.

About The Role

As a Support Worker, you will be part of the daily rhythm of the Hub. You will greet participants with warmth, offer practical support and help them connect with services that can make a genuine difference in their lives. Working alongside Case Managers, you will provide brief interventions, one on one support and simple activities that build routine, wellbeing and social connection.

You will also help keep the Hub running smoothly by assisting with light meals, maintaining a clean and respectful environment and contributing to a space where people feel safe, calm and supported.

A key part of this role is relationship building, especially with Aboriginal and Torres Strait Islander community members who may have experienced trauma, institutionalisation or long periods of disconnection. Your ability to listen deeply, show respect and create culturally safe interactions will shape how people experience the Hub and how they feel when they walk through the door.

This full-time role reports to the Team Leader, with pay in line with SCHADS Level 3.

How You Will Make An Impact

• Supporting Case Managers to walk alongside participants facing complex life challenges
• Helping create a Hub environment that feels safe, calm and welcoming
• Offering brief interventions and one on one support when people need it most
• Facilitating simple activities that promote wellbeing, routine and social connection
• Supporting participants to access services, identification, income pathways and essential supports
• Working with TSA programs, external providers and community partners to ensure coordinated care
• Following TSA WHS practices including conflict resolution and anti-discrimination
• Contributing to a positive and supportive team culture
• Participating in staff meetings and training
• Contributing to the overall impact of the site, including the Waterhole, by helping maintain a safe, clean, welcoming and culturally respectful environment during peak periods

What You Will Bring

• Experience in homelessness services, crisis support, community-based case work or similar social services environments
• Initiative, self-motivation and a genuine desire to help others
• Experience working with people who may not have English as a first language
• Knowledge of local Aboriginal communities and culture
• Strong communication and relationship building skills
• The ability to work respectfully with people from all backgrounds
• Reliability, integrity and alignment with TSA values
• Cert IV in Community Services (desirable)
• NT Working with Children check

What We Offer

• $44.54 – $47.76 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
• SCHADS Level 3 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
• Generous paid parental leave (12 weeks for primary carers)
• Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave to experience other TSA programs
• Flexible working arrangements
• Access to EAP and wellbeing initiatives
• Ongoing training and development
• A meaningful career where your work creates real impact in the community

Equal Opportunity and Child Safety

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration