Case Manager

The Salvation Army Australia; Darwin; On-site; AUD 63,000 - 69,000; Full time

Benefits offered by this job

Competitive hourly rate

Salary packaging benefits

Entertainment Benefit

Employee Assistance Program

Leave entitlements

Parental leave

Job summary

The Salvation Army Australia is seeking a Case Manager for the Housing Support Program in Darwin. You will provide outreach case management, develop collaborative case plans, and help participants access community supports and services.

The role requires strong risk assessment, intake, and documentation within a trauma‑informed, inclusive framework. You will work within the Homelessness team, reporting to the Supported Housing Senior Team Leader, and operate under SCHADS Level 4 pay.

Qualifications

• Degree qualification in Social Work, Mental Health, Welfare or Community Development, or relevant experience with a minimum Certificate IV in Community Services

Responsibilities

• Provide case management support to participants in the Housing Support Program
• Develop case plans reflecting each person’s strengths, needs and self‑determined goals
• Assist participants to attend appointments, build capacity and engage with community supports
• Complete intake and assessment and maintain accurate records
• Advocate for participants with government and non‑government agencies
• Support outreach case management in private/public housing

Skills

Communication skills

Organization

Cultural safety

First Aid

Resilience

Education

Degree in Social Work or related field

Certificate IV in Community Services

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Number Of Positions Available

1

Case Manager – Housing Support Program

Maximum term contract until 31 December 2027

Full-time | Darwin, NT

SCHADS Level 4

Why this role matters

This role offers the chance to walk alongside people who are working to rebuild stability, safety and connection in their lives. Many participants face challenges such as homelessness, mental health concerns, AOD use, justice involvement and social isolation. As a Case Manager, you help create a supportive environment where people feel heard, respected and empowered to pursue their own goals.

Your presence matters. Your encouragement matters. Every appointment attended, every moment of reassurance and every step taken together helps someone feel more confident, more connected and more hopeful about their future. This is meaningful, human‑centred work that genuinely changes lives.

About The Role

You will provide case management support to participants in the Housing Support Program, working collaboratively to develop case plans that reflect each person’s strengths, needs and self‑determined goals. You will assist participants to attend appointments, build capacity, access community supports and engage with TSA programs such as Towards Independence and Doorways.

An important component of this role is providing outreach case management support to clients in their private/public housing. This requires strong situational awareness, sound risk assessment and safety practices, and effective time‑management skills when working independently outside the office.

This role also involves completing intake and assessment, maintaining accurate records, responding to potential risks, and advocating for participants with government and non‑government agencies. You will contribute to a culturally safe, trauma‑informed and inclusive service environment that supports people with low to mild mental health needs and occasional periods of higher intensity support.

This maximum term position is contracted until 31 December 2027 and sits within the Homelessness team, reporting to the Supported Housing Senior Team Leader. Pay is in accordance with a SCHADS Level 4.

How You Will Make An Impact

• Support participants to achieve self‑determined goals through collaborative case planning


• Assist participants to attend appointments, build capacity and engage with community supports


• Complete intake and assessment to develop shared understanding of strengths and needs


• Maintain accurate, up‑to‑date records in line with TSA standards


• Take preventative action in potential high‑risk situations in accordance with policy


• Advocate for participants with government and non‑government agencies


• Build effective relationships that encourage self‑determination and participation


• Contribute to a safe, respectful and inclusive service environment

What You Will Bring

• Degree qualification in Social Work, Mental Health, Welfare or Community Development, or relevant experience with a minimum Certificate IV in Community Services


• Experience supporting people with homelessness, AOD dependence, mental health concerns or justice involvement


• Ability to engage respectfully with people from diverse cultural backgrounds, including Aboriginal and Torres Strait Islander communities


• Strong communication skills and the ability to create shared understanding


• Good organisational skills and experience managing a case load


• Resilience, adaptability and commitment to culturally safe, inclusive practice


• First Aid Certificate


• NT Working with children check or willingness to apply


• NT Driving Licence

What We Offer

• $46.70 – $50.25 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging


• NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free


• Employee Assistance Program


• Financial, retail and lifestyle discounts


• Up to 8 weeks of leave per year through our purchase leave scheme


• Generous parental leave


• Up to 5 days paid leave per year to support a Salvation Army program or activity


• A supportive, inclusive culture with passionate and dedicated team members

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration