Support Worker – Women’s Programme

The Salvation Army Australia; Alice Springs; On-site; AUD 62,000 - 66,000; Part time

Benefits offered by this job

Remote Area Housing Benefit

Entertainment Benefit

EAP program

Job summary

The Salvation Army Australia is seeking a casual Support Worker for the Women’s Program in Alice Springs, NT. You will support residents with daily living, maintain records and respond to incidents, working with case managers to progress individual goals.

Casual position with 24/7 roster, after-hours shifts, and a focus on trauma-informed care to empower residents towards independence and wellbeing.

Qualifications

• Experience in community services or related field.
• Ability to support women transitioning from custody or justice system.
• Demonstrated trauma-informed approach.

Responsibilities

• Assist residents with daily living tasks and routines.
• Maintain accurate client records and data in TSA systems.
• Respond to incidents and support case plans.
• Participate in 24/7 roster with after-hours shifts.
• Create a safe, welcoming environment for residents.

Skills

Community services experience

Strong communication

Calm under pressure

Team collaboration

Digital tools literacy

Education

Relevant tertiary qualification

First Aid Certificate

NT Working with Children Check

Tools

Microsoft Office

Email systems

databases

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Support Worker – Women’s Program

Alice Springs, NT
Casual
SCHADS Level 3

Number Of Positions Available

3

Why this role matters

The Salvation Army is one of Australia’s largest providers of homelessness and justice-related support services. Open House provides safe, stable accommodation for residents who are rebuilding their lives after periods of instability, including time in custody. Many residents are seeking a calm, respectful and empowering environment where they can regain confidence, strengthen independence and reconnect with community.
This program supports individuals who may have experienced trauma, justice involvement, safety concerns and barriers to social participation. Support Workers play a vital role in creating a safe, welcoming and trauma‑informed space that promotes dignity, healing and self‑determination. The role is well suited to applicants who are passionate about supporting women and people transitioning from the justice system.

About The Role

As a casual Support Worker, you will contribute to after‑hours operations at Open House, ensuring the environment is safe, well‑maintained and supportive. You will assist residents with daily living tasks, maintain accurate records, respond to incidents, and work collaboratively with case managers and the wider team to support residents in achieving their case plan goals.
This is a casual position based in Alice Springs, NT. The roster operates 24/7, with after‑hours, evening and overnight active shifts where staff are required to remain awake.

How You Will Make An Impact

• Create a safe, respectful and welcoming environment for all residents
• Assist residents to manage and maintain individual and shared living spaces
• Support daily cleaning and maintenance tasks to ensure high presentation standards
• Maintain accurate, up‑to‑date client records and data in TSA’s electronic systems
• Provide clear, accurate information in handover documents between shifts
• Identify risks to clients, staff or TSA and **escalate** promptly to the relevant supervisor
• Support residents to work towards case plan goals, including attending appointments relating to health, housing, finances, education, justice and social inclusion
• Take preventative action in potential high‑risk situations in line with policy and procedure
• Contribute to a positive, collaborative team environment
• Participate in a 24/7 roster, including afternoon, evening and overnight active shifts

What You Will Bring

• Experience within community services and/or a relevant tertiary qualification
• Experience supporting people transitioning from the justice system or reintegrating after custody
• Experience working with First Nations people, including understanding of local Aboriginal communities and culture
• Previous experience in a similar support role
• Desirable: experience in mental health, AOD or trauma‑informed practice
• Strong communication skills and the ability to build positive, respectful relationships
• Ability to remain calm, resilient and focused in challenging situations
• Confidence using everyday digital tools, including email, databases and Microsoft applications
• Self‑motivation and a high level of initiative
• Current Drivers Licence
• First Aid Certificate
• Valid NT Working with Children’s Check

What We Offer

• $44.54 – $47.76 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging
• SCHADS Level 3 – Above Award conditions (up to 10%)
• Remote Area Housing Benefit (up to $31,800 tax free) and Entertainment Benefit (up to $2,650 tax free)
• Access to EAP and health and wellness initiatives
• Ongoing training and development to support your growth
• A rewarding, purpose‑driven crole that makes a positive and lasting social impact

Equal Opportunity Statements

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people.
We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration