Senior (Complex) Case Manager
The Salvation Army Australia
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
The Salvation Army Australia is seeking a Senior (Complex) Case Manager in Darwin, NT. This maximum term role focuses on intensive case management for participants with medium to high complexity within the Housing Support Program.
You will develop individual case plans, coordinate services, respond to critical incidents and support participants to stabilise, engage and thrive in a culturally safe environment.
Qualifications
- Degree qualification in Social Work, Mental Health, Welfare or Community Development, or relevant experience with a minimum Certificate IV in Community Services.
- Demonstrated experience supporting people with multiple and intersecting needs including mental health, AOD, trauma, disability, family violence and justice involvement.
- Experience completing risk assessments, safety plans and responding to high‑risk situations.
- Strong knowledge of Darwin’s homelessness sector and local community supports.
- Experience working with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples.
- Ability to communicate clearly, build rapport and create shared understanding.
- Strong organisational skills and experience managing a case load.
- Resilience, adaptability and commitment to culturally safe, inclusive practice.
- First Aid Certificate.
- NT Working with children check or willingness to apply.
- NT Driving Licence.
Responsibilities
- Provide intensive case management to participants with complex and intersecting needs.
- Support referral allocation and prioritisation based on risk, urgency and program capacity.
- Respond to critical incidents and escalating behaviours using trauma‑informed approaches.
- Complete intake and assessment to build shared understanding of participant strengths and needs.
- Develop individual case plans that support stability, wellbeing and personal goals.
- Assist participants to attend appointments, access services and build community supports.
- Advocate for participants with government and non‑government agencies.
- Maintain accurate, up‑to‑date records in line with TSA standards.
- Identify risks and elevate concerns appropriately to ensure safety for participants, staff and TSA.
- Contribute to group activities and life skills programs that build confidence and connection.
- Work collaboratively with internal TSA services and external providers to ensure coordinated care.
Skills
Education
Tools
Job description
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
1
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Maximum term contract until 31 December 2027
Darwin, NT
SCHADS Level 5
This role offers the opportunity to walk alongside people who are facing some of the most challenging moments of their lives. Many participants come to House 49 carrying the weight of homelessness, trauma, mental health concerns, AOD use and social disconnection. As a Senior (Complex) Case Manager, you help create a space where people feel safe, respected and supported to rebuild stability and hope.
Your presence matters. Your advocacy matters. Your ability to listen, guide and empower people through complex circumstances becomes a catalyst for change. Every conversation, every appointment attended, every moment of encouragement contributes to someone feeling more grounded, more connected and more capable of moving forward. This is purposeful, human‑centred work that genuinely transforms lives.
You will provide intensive case management to participants with medium‑to‑high complexity, supporting them to stabilise, engage and thrive within the Housing Support Program. You will develop individual case plans, facilitate access to health and community services, and help participants build confidence through life skills and group‑based activities.
Working within a multidisciplinary team, you will respond to critical incidents, support referral prioritisation and contribute to a culturally safe, trauma‑informed environment. Your professional insight and compassionate approach help ensure participants receive consistent, high‑quality support that aligns with TSA’s model of care.
This maximum term position is contracted until 31 December 2027 and sits within the Homelessness team, reporting to the Housing Support Program Team Leader. Pay is in accordance with a SCHADS Level 5.
- Provide intensive case management to participants with complex and intersecting needs
- Support referral allocation and prioritisation based on risk, urgency and program capacity
- Respond to critical incidents and escalating behaviours using trauma‑informed approaches
- Complete intake and assessment to build shared understanding of participant strengths and needs
- Develop individual case plans that support stability, wellbeing and personal goals
- Assist participants to attend appointments, access services and build community supports
- Advocate for participants with government and non‑government agencies
- Maintain accurate, up‑to‑date records in line with TSA standards
- Identify risks and elevate concerns appropriately to ensure safety for participants, staff and TSA
- Contribute to group activities and life skills programs that build confidence and connection
- Work collaboratively with internal TSA services and external providers to ensure coordinated care
- Degree qualification in Social Work, Mental Health, Welfare or Community Development, or relevant experience with a minimum Certificate IV in Community Services
- Demonstrated experience supporting people with multiple and intersecting needs including mental health, AOD, trauma, disability, family violence and justice involvement
- Experience completing risk assessments, safety plans and responding to high‑risk situations
- Strong knowledge of Darwin’s homelessness sector and local community supports
- Experience working with culturally diverse communities, including Aboriginal and Torres Strait Islander peoples
- Ability to communicate clearly, build rapport and create shared understanding
- Strong organisational skills and experience managing a case load
- Resilience, adaptability and commitment to culturally safe, inclusive practice
- First Aid Certificate
- NT Working with children check or willingness to apply
- NT Driving Licence
- $53.43 – $55.85 hourly + superannuation based on experience level and qualifications, exclusive of penalties, allowances, NFP salary packaging
- NFP salary packaging benefits up to $15,900 tax free and Entertainment Benefit up to $2,650 tax free
- Employee Assistance Program
- Financial, retail and lifestyle discounts
- Up to 8 weeks of leave per year through our purchase leave scheme
- Generous parental leave
- Up to 5 days paid leave per year to support a Salvation Army program or activity
- A supportive, inclusive culture with passionate and dedicated team members
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
