Community Housing Support Worker

The Salvation Army Australia; Alice Springs; On-site; AUD 101,000 - 109,000; Full time

Benefits offered by this job

Hourly pay 51.37–55.28 AUD + superann

Relocation assistance up to $5000

Paid parental leave

Flexible working options

Senior staff training and development

Remote Area Housing Benefit

Entertainment Benefit

Employee wellbeing programs

Career progression

Job summary

The Salvation Army Australia is seeking a Community Housing Support Worker in Alice Springs to support residents in transitional housing, ensuring safe, well-maintained, welcoming properties and compliant tenancy practices.

You will build relationships, conduct welfare checks, coordinate with contractors, and assist with intake and records to support residents toward stability and dignity.

Qualifications

• Experience in tenancy or community housing roles.
• Ability to engage with people who may not have English as a first language.
• Strong communication and relationship-building skills.
• Proficiency with common computer applications.
• Diploma in Community Services or equivalent.

Responsibilities

• Assist with tenancy management and welfare checks.
• Build positive relationships with residents and support settlement.
• Coordinate with contractors and maintain safety and cleanliness of properties.
• Keep records up to date and ensure compliance with tenancy requirements.
• Support new intakes and contribute to a calm, respectful environment.

Skills

Communication

Building relationships

Computer literacy

Reliability

NT Working with Children Check

NT Driver’s Licence

Cultural sensitivity

Education

Diploma in Community Services

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most‑loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Community Housing Support Worker

Alice Springs, NT | Full Time | SCHADS Level 4

Number Of Positions Available

1

Why this role matters

The Todd Street program provides more than housing. It offers safety, stability and a chance for people to rebuild their lives with dignity. Many residents are navigating trauma, homelessness, cultural disconnection and complex challenges. Your presence helps create a place where people feel respected, supported and welcomed without judgement.

This role is an opportunity to walk alongside residents at a time when they are working hard to regain stability. Every conversation, every welfare check and every moment of support contribute to someone feeling seen, valued and encouraged. If you find purpose in helping people, feel safe, connected and confident in their future, this work will speak to you.

About The Role

As a Community Housing Support Worker, you will support residents living in transitional housing while ensuring the property remains safe, well maintained and welcoming. You will build positive relationships with residents, help them settle in, respond to day-to-day needs and ensure tenancy requirements are met in a respectful and supportive way.

Your work will include tenancy management, welfare checks, resident engagement, safety monitoring and coordination with contractors. You will also contribute to a calm and respectful environment by responding to maintenance issues, supporting new intakes and ensuring records are kept up to date.

This is a full time, permanent role based in Alice Springs, with salary and conditions aligned to SCHADS Level 4.

How You Will Make An Impact

• Establish warm and professional relationships with residents


• Provide welcoming and responsive inductions for new tenants


• Support residents through regular communication, welfare checks and respectful engagement


• Manage tenancy requirements including inspections, rent ledgers, leases and maintenance


• Respond to urgent matters including non-rental payment, safety concerns and immediate needs


• Maintain accurate tenant records and update data in line with TSA standards


• Coordinate grounds keeping and maintenance with contractors and the Caretaker or Cleaner


• Prepare properties for new intakes and complete final inspections


• Report incidents and risks in accordance with TSA policies and procedures


• Contribute to a safe, calm and culturally respectful environment for all residents

What You Will Bring

• Experience working in a similar tenancy or community housing role


• Confidence engaging with people who may not have English as a first language


• Strong communication skills and the ability to build positive relationships


• Sound computer literacy in common applications


• Diploma in Community Services or relevant experience at an equivalent level


• Reliability, integrity and alignment with TSA values


• An NT Working with Children Check


• A current NT Driver’s Licence

What We Offer

• $51.37 – $55.28 hourly plus superannuation based on experience level and qualifications, exclusive of penalties, allowances and NFP salary packaging


• SCHADS Level 4 with Above Award conditions (up to 10%)


• Remote Area Housing Benefit up to $31,800 tax free


• Entertainment Benefit up to $2,650 tax free


• Relocation assistance up to $5,000 for eligible applicants


• Generous paid parental leave with 12 weeks primary and 2 weeks secondary


• Purchased Leave Scheme up to 8 weeks


• Five days paid leave each year to experience other TSA programs


• Flexible working arrangements


• Access to the Employee Assistance Program and wellbeing supports


• Ongoing training and development


• A career where your work genuinely changes lives in the NT

The Salvation Army is an Equal Opportunity Employer

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.