Case Manager

The Salvation Army Australia; City of Brisbane; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Salary packaging benefits

Paid parental leave

Flexible working arrangements

Health & wellness initiatives

Indigenous supports

Training and development

Purpose-driven careers

Job summary

The Salvation Army Australia is seeking a compassionate Case Manager to support individuals and families experiencing homelessness in Stafford, Brisbane. You will conduct assessments, develop safety plans, and connect clients to housing, health, education and other services.

You’ll deliver trauma-informed, strengths-based case management, create tailored plans, advocate for clients, and collaborate with partners to strengthen referral pathways.

Qualifications

• Qualifications in Community Services or Social Work.
• Experience in case management and homelessness services.
• Strong assessment, communication and relationship-building skills.
• Driver's Licence and background checks (WWCC and National Police Check).

Responsibilities

• Provide compassionate and professional support to individuals and families experiencing homelessness or housing instability through phone, face-to-face and walk-in services.
• Conduct comprehensive assessments, identify risks and vulnerabilities, develop safety plans, and connect clients with appropriate internal and external support services.
• Deliver person-centred, trauma-informed and strengths-based case management that empowers clients to achieve sustainable housing and improved wellbeing outcomes.
• Work collaboratively with clients to develop, implement and review tailored case plans, supporting them to achieve their goals and build long-term independence.
• Advocate on behalf of clients and coordinate access to housing, financial assistance, health, education, employment and community support services.
• Build positive relationships with stakeholders, service providers and community partners to strengthen referral pathways and improve outcomes for clients.
• Maintain accurate client records, case notes and reporting requirements while ensuring compliance with organisational standards and funding obligations.
• Participate in case reviews, supervision, team meetings and continuous improvement initiatives to support service excellence and best-practice delivery.

Education

Bachelor's degree in Community Services or Social Work

Job description

About Us

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Case Manager | Homelessness Services

Help people find stability, hope and a place to call home. The Salvation Army is seeking a compassionate and resilient Case Manager to support individuals and families experiencing or at risk of homelessness.

Full Time | SCHADS Crisis Level 2

Max term – 6 months

Location - Stafford

What You’ll Be Doing

• Provide compassionate and professional support to individuals and families experiencing homelessness or housing instability through phone, face-to-face and walk-in services.
• Conduct comprehensive assessments, identify risks and vulnerabilities, develop safety plans, and connect clients with appropriate internal and external support services.
• Deliver person-centred, trauma-informed and strengths-based case management that empowers clients to achieve sustainable housing and improved wellbeing outcomes.
• Work collaboratively with clients to develop, implement and review tailored case plans, supporting them to achieve their goals and build long-term independence.
• Advocate on behalf of clients and coordinate access to housing, financial assistance, health, education, employment and community support services.
• Build positive relationships with stakeholders, service providers and community partners to strengthen referral pathways and improve outcomes for clients.
• Maintain accurate client records, case notes and reporting requirements while ensuring compliance with organisational standards and funding obligations.
• Participate in case reviews, supervision, team meetings and continuous improvement initiatives to support service excellence and best-practice delivery.

What You’ll Bring

• Qualifications in Community Services, Social Work or a related field.
• Experience in case management, homelessness, community services or a similar setting.
• Strong assessment, communication and relationship-building skills.
• A passion for supporting vulnerable people through a strengths-based approach.
• Driver's Licence, Working with Children Check and National Police Check.

What We Offer

The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit.
• Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities.
• Flexible working arrangements.
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
• Ongoing training and development opportunities that enhance on the job skills and proficiency.
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. We value Integrity, Compassion, Respect, Diversity, and Collaboration.