Case Coordinator NISS.

Life Without Barriers; Sunshine Coast Regional; Ibrido; AUD 70.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working: Office/Home

Fitness passport & health insurance

Travel club benefits

Salary packaging up to $18,550 per yr

Descrizione del lavoro

Life Without Barriers in Sunshine, Australia, is seeking a Case Coordinator within the Intake team. The role focuses on personalised assessments and triage support to clients, ensuring timely access to services and strong support pathways.

It is a 12-month max-term, full-time position based in Sunshine with flexibility to work from office and home. You will conduct intake assessments, assist with SRSS applications, coordinate referrals, and maintain accurate, compliant records while applying

Competenze

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV with relevant experience)
• Case coordination experience with developing and implementing case plans
• Experience in Mental Health and/or Domestic Violence sectors preferred
• Ability to perform comprehensive assessments across finances, health, housing, social needs, vocational skills and education
• Experience managing clients with complex health issues and diverse backgrounds
• Multilingual communication skills are highly regarded

Mansioni

• Conduct thorough intake assessments to determine client eligibility and needs
• Assist clients with SRSS applications accurately and timely
• Coordinate referrals to community supports and services
• Ensure client safety with risk assessments and safety planning, and maintain records
• Build trust-based relationships using strengths-based, trauma-informed approaches
• Engage with stakeholders and represent the program in the community
• Deliver information sessions to external organisations about NISS supports and referral pathways

Conoscenze

Case coordination

SRSS applications

Mental Health experience

Domestic Violence awareness

Culturally responsive practice

Multilingual skills

Formazione

Certificate IV in Human Services or related field

Descrizione del lavoro

Case Coordinator NISS. - 12 Month Max-term - Sunshine

Apply now Job no: 507247
Employment type: Full Time
Location: Sunshine
Categories: Child, Youth & Family

• Flexible working arrangements (Office/Home)
• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.
• Generous salary packaging benefits -up to $18,550 per year, tax free!
• 24/7 management support via our National After-Hours Support Service

About the Organisation

At Life Without Barriers, we recognise the challenges refugees and asylum seekers face in rebuilding their lives in Australia.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

Employment Type: 12 Month Max-term

Attendance:Full Time - 38 hours per week

Office Location:Sunshine, with flexibility to work from office and home

As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients. This role is critical in ensuring timely access to services and building strong pathways for support.

In this role, you will:

• Conduct thorough intake assessments to determine client eligibility and immediate support needs
• Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
• Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
• Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
• Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
• Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community
• Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

Skills & Experience

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV requirement with relevant experience)
• Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
• Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded
• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
• Experience managing clients with complex physical and mental health issues
• Working understanding of current casework practices for Culturally and linguistically diverse clients.
• Multilingual communication skills would be highly regarded

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

Applications close at midnight 22 nd November 2026.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Advertised: 06 Nov 2026 AUS Eastern Daylight Time
Applications close: 22 Nov 2026 23:55 AUS Eastern Daylight Time