Case Coordinator NISS. - 12 Month Max-term - Sunshine

Ceduna; Melbourne; Ibrido; AUD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Flexible working arrangements (Office/

Employee benefits including fitness, (

Salary packaging up to $18,550/year (税

24/7 management support

Descrizione del lavoro

Life Without Barriers is seeking a Case Coordinator for the National Immigration Support Service (NISS) based in Sunshine, Australia. This 12 Month Max-term, full-time role offers a hybrid office/home arrangement and a 38-hour week to support asylum seekers and refugees with intake assessments, referrals, and safety planning.

The successful candidate will use trauma-informed, culturally safe approaches, conduct comprehensive assessments, and collaborate with stakeholders to build pathways to

Competenze

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV).
• Case coordination experience with case plans and ongoing eligibility for services.
• Mental health and/or Domestic Violence sector experience preferred.
• Ability to perform comprehensive assessments (finances, health, housing, social needs, vocational skills, education).
• Experience managing clients with complex physical and mental health issues.
• Experience with culturally and linguistically diverse clients.
• Multilingual communication skills encouraged.

Mansioni

• Conduct thorough intake assessments to determine client eligibility and needs.
• Assist clients with SRSS applications accurately and timely.
• Refer clients to community supports and services for coordinated pathways.
• Conduct risk assessments and develop safety plans; maintain records.
• Build trust-based relationships using trauma-informed approaches.
• Collaborate with internal and external stakeholders; conduct outreach assessments.

Conoscenze

Case coordination

Client assessments

Multilingual communication

Mental health experience

Domestic violence sector experience

Risk assessment

Formazione

Certificate IV in Human Services (or related)

Descrizione del lavoro

Case Coordinator NISS. - 12 Month Max-term - Sunshine

• Flexible working arrangements (Office/Home)


• Access great employee benefits including fitness passport, discounted health insurance, travel club members + more.


• Generous salary packaging benefits - up to $18,550 per year, tax free!


• 24/7 management support via our National After-Hours Support Service

About the Organisation

At Life Without Barriers, we recognise the challenges refugees and asylum seekers face in rebuilding their lives in Australia.

Through our National Immigration Support Service (NISS), we provide compassionate, culturally safe, and trauma-informed support to asylum seekers and refugees living in the Australian community. We walk alongside individuals and families on their journey, helping them navigate what can be complex and challenging systems and empowering them to reach their goals, one step at a time.

About the Role

Employment Type: 12 Month Max-term

Attendance:Full Time - 38 hours per week

Office Location:Sunshine, with flexibility to work from office and home

As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients. This role is critical in ensuring timely access to services and building strong pathways for support.

In this role, you will:

• Conduct thorough intake assessments to determine client eligibility and immediate support needs


• Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner


• Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways


• Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records


• Build strong, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches


• Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community


• Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

Skills & Experience

• Tertiary qualifications in Human Services or related discipline (minimum Certificate IV requirement with relevant experience)


• Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.


• Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded


• Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.


• Experience managing clients with complex physical and mental health issues


• Working understanding of current casework practices for Culturally and linguistically diverse clients.


• Multilingual communication skills would be highly regarded

Successful candidates will be required to clear probity checks including National Criminal History Record Check and any relevant stated based checks.

Applications close at midnight 22 nd November 2026.

Applicants are encouraged to apply as soon as possible as applications are continuously reviewed prior to the closing date; and as such the closing date is subject to change without notice.

We want to employ people who reflect the diversity of our clients to ensure we can support each client's individual needs and wants. We encourage people of Aboriginal and Torres Strait Islander background and people with disability to apply.

Advertised: 06 Nov 2026 AUS Eastern Daylight Time
Applications close: 22 Nov 2026 AUS Eastern Daylight Time