Care Services Scheduler — Community Nursing

Soverign Family Offices; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sovereign Community Nursing is seeking an organised, proactive Scheduling Officer to join our Operations team on the Gold Coast. This role coordinates community nursing delivery, matching staff to client needs and ensuring services run smoothly and reliably.

You will manage daily scheduling, respond to changes, and maintain professional communication with clients, families and staff, contributing to an excellent client experience.

Qualifications

• Certificate III qualification and/or equivalent experience in scheduling, rostering, administration or service coordination.
• Experience in scheduling, rostering, administration or service coordination in high-volume environments.
• Strong organisational skills and the ability to manage competing priorities with accuracy.
• Excellent communication skills and a professional telephone manner.
• Confidence with computer systems; Salesforce or similar systems is advantageous.
• Experience in community nursing, health or allied community services is desirable.

Responsibilities

• Coordinate and maintain accurate staff rosters and client schedules.
• Manage planned and unplanned roster changes, including leave and replacement shifts.
• Match care workers to client requirements, availability and location.
• Communicate appointment arrangements and cancellations clearly with clients, families and staff.
• Check records and timesheets, follow up discrepancies and maintain payroll-related information.
• Maintain client accounts, service requests and care plan information across systems.
• Ensure scheduling, payroll and client records comply with privacy and organisational requirements.

Education

Certificate III in Scheduling/Administration

Tools

Salesforce

MS Office / Google Workspace

Job description

Sovereign Community Nursing is seeking an organised, proactive Scheduling Officer to join our Operations team on the Gold Coast. This role coordinates community nursing delivery, matching staff to client needs and ensuring services run smoothly and reliably.

You will manage daily scheduling, respond to changes, and maintain professional communication with clients, families and staff, contributing to an excellent client experience.