Scheduling Officer

Workforce Extensions; Caboolture; On-site; AUD 39,000 - 50,000; Part time

Job summary

Workforce Extensions Sunshine Health is seeking an experienced Scheduling Officer to support Solara Health's in-home care services for older Australians. This permanent part-time role (about 25 hours per week) is based at our Caboolture head office, offering a busy, client-focused environment.

You will coordinate rosters across Victoria and Queensland, match workers to clients, manage changes, and maintain accurate records in TRACCS.

Qualifications

• Scheduling/ rostering experience in a similar environment.
• Strong data-entry and computer skills.
• Excellent written and verbal communication.
• Attention to detail and accuracy in record-keeping.
• Calm, professional approach in high-pressure settings.

Responsibilities

• Coordinate and maintain support worker rosters across Victoria and Queensland offices.
• Ensure suitable Support Workers are matched with clients based on skill level, availability, client needs and interpersonal compatibility.
• Manage roster changes, unplanned leave and shift allocations promptly; identify and resolve rostering gaps.
• Proactively mitigate service disruptions and ensure continuity of care.
• Maintain professional correspondence with internal staff and Managers via email, phone and messages.
• Respond promptly to calls, emails and messages from clients and Support Workers.
• Maintain accurate client and employee information within the TRACCS rostering system.
• Work collaboratively with Care Partners, Operations and other departments.
• Provide high level of customer service to internal and external stakeholders.
• Ensure company policies, procedures and protocols are adhered to.

Skills

Scheduling/ Rostering experience

TRACCS scheduling system

Data entry

Attention to detail

Communication skills

Team collaboration

Proactive decision-making

Calm under pressure

Customer service

Tools

TRACCS scheduling system

Job description

Workforce Extensions Sunshine Health is looking for an experienced, reliable Scheduling Officer to support our client – Solara Health, a Registered Provider of In-Home Support to older Australians.

This is a permanent part-time position (approx 25 hours/week) and is based in the Head Office in Caboolture.

This is a fantastic opportunity for a detail-oriented Scheduler who enjoys working in a fast-paced, client focused environment.

Key responsibilities

Coordinate and maintain support worker rosters across Victoria and Queensland offices.

Ensure suitable Support Workers are matched with clients based on skill level, availability, client needs and interpersonal compatibility.

Manage roster changes, unplanned leave and shift allocations promptly. Identify and resolve rostering issues and gaps in a timely manner.

Proactively mitigating service disruptions and ensure continuity of care.

Maintain professional correspondence through emails, phone calls and messages with internal staff and Managers.

Respond professionally and promptly to calls, emails and messages from clients and Support Workers.

Maintain accurate and up-to-date client and employee information within the rostering system (TRACCS).

Work collaboratively with Care Partners, Operations and other departments.

Ensuring a high level of customer services to all internal and external stakeholders.

Ensuring company policies, procedures and protocols are always adhered to.

About you

Organised, reliable, able to manage competing priorities.

Is able to work collaboratively within a team as well as independently.

Strong attention to detail and accuracy.

Excellent computer and data-entry skills.

Can remain calm and professional in a high-pressure environment.

Has confident, clear and professional written and verbal communication skills.

Demonstrates a genuine caring and respectful approach when working with clients and frontline staff.

Able to think proactively, quickly and make decisions in an ever-changing environment.

Proven experience in a Scheduling/Rostering role in a similar environment.

Hold NDIS Clearance and National Police Check

Experience with TRACCS scheduling system highly advantageous.

Workforce Extensions Sunshine Health is an Equal Opportunity Employer and welcomes applicants who have an Indigenous and / or culturally and linguistically diverse (CALD) background.