Scheduling Officer

Soverign Family Offices; Gold Coast City; On-site; AUD 65,000 - 85,000; Full time

Job summary

Sovereign Community Nursing is seeking an organised, proactive Scheduling Officer to join our Operations team on the Gold Coast. This role coordinates community nursing delivery, matching staff to client needs and ensuring services run smoothly and reliably.

You will manage daily scheduling, respond to changes, and maintain professional communication with clients, families and staff, contributing to an excellent client experience.

Qualifications

• Certificate III qualification and/or equivalent experience in scheduling, rostering, administration or service coordination.
• Experience in scheduling, rostering, administration or service coordination in high-volume environments.
• Strong organisational skills and the ability to manage competing priorities with accuracy.
• Excellent communication skills and a professional telephone manner.
• Confidence with computer systems; Salesforce or similar systems is advantageous.
• Experience in community nursing, health or allied community services is desirable.

Responsibilities

• Coordinate and maintain accurate staff rosters and client schedules.
• Manage planned and unplanned roster changes, including leave and replacement shifts.
• Match care workers to client requirements, availability and location.
• Communicate appointment arrangements and cancellations clearly with clients, families and staff.
• Check records and timesheets, follow up discrepancies and maintain payroll-related information.
• Maintain client accounts, service requests and care plan information across systems.
• Ensure scheduling, payroll and client records comply with privacy and organisational requirements.

Education

Certificate III in Scheduling/Administration

Tools

Salesforce

MS Office / Google Workspace

Job description

Soverign Family Offices - Paradise Point QLD

Sovereign Community Nursing is seeking an organised, proactive and customer-focused Scheduling Officer to join our Operations team. This is a key role in coordinating the delivery of community nursing and care services, ensuring the right staff are matched to client needs and that services run smoothly, reliably and with minimal disruption.

Working closely with our Service Manager, Registered Nurses and Care Workers, you will manage daily scheduling requirements, respond to changing circumstances and provide timely, professional communication to clients, families and staff. Your attention to detail, problem-solving ability and commitment to great service will make a real difference to the experience of the people we support.

Key responsibilities

Coordinate and maintain accurate staff rosters and client schedules, ensuring services align with care plans and authorised supports.

Manage planned and unplanned roster changes, including leave, absences and replacement shifts, to support continuity of care.

Match care workers to client requirements, availability, skills and location, and escalate scheduling gaps or concerns.

Communicate appointment arrangements, changes and cancellations clearly and promptly with clients, families and staff.

Check appointment records and timesheets, follow up discrepancies and maintain accurate payroll-related information.

Maintain client accounts, service requests, contracts and care plan information across relevant systems.

Ensure scheduling, payroll and client records are accurate, up to date and handled in accordance with organisational and privacy requirements.

What we're looking for

Relevant Certificate III qualification and/or equivalent relevant experience in scheduling, rostering, administration or service coordination is required.

Experience in scheduling, rostering, administration or service coordination, ideally in a high-volume or fast-paced environment.

Strong organisational skills and the ability to manage competing priorities and frequent changes with accuracy and composure.

Excellent communication skills and a professional, approachable telephone manner.

Confidence using computer systems and maintaining accurate records; experience with Salesforce or similar systems will be advantageous.

Sound problem-solving skills, initiative and the ability to work independently while contributing positively to a team.

A genuine customer-service focus and a commitment to respectful, reliable and client-centred service.

Experience within community nursing, health, aged care, disability or community services sectors is desirable and knowledge of NDIS administration and funding arrangements will be well regarded.

Why join Sovereign Community Nursing?

You will be part of a supportive team committed to compassionate, dependable and high-quality care. This is an opportunity to play an important role behind the scenes, helping ensure clients receive the services they need and care workers are supported to deliver them.