Client Services Scheduler — Flexible, Growth‑Oriented Role

Just Better Care; Rockhampton Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Training & development

Flexible work environment

Employee Assistance Program

Staff recognition

Local office support

Job summary

Just Better Care Australia is seeking a Client Services Administrator / Scheduling Assistant to coordinate client services and rosters across aged care and disability support in Central Queensland. You will manage planned and unplanned shifts, respond to client enquiries, and ensure accurate records while upholding confidentiality and compliance.

The role offers training, ongoing support, and the chance to grow within a national network while working locally with a friendly team.

Qualifications

• Hold a current Yellow Card or NDIS Worker Screening clearance.
• Hold a current, unrestricted open driver’s licence.
• Have access to a reliable, registered and roadworthy vehicle where required for work.
• Maintain current full comprehensive motor vehicle insurance for any personal vehicle used for work.

Responsibilities

• Coordinate and maintain client schedules and support worker rosters.
• Fill vacant shifts and arrange replacement support workers for planned and unplanned absences.
• Manage client cancellations, last-minute changes, and urgent scheduling requests.
• Respond to client calls, emails and enquiries professionally and promptly.
• Communicate roster changes and service updates to clients, support workers and team members.
• Maintain accurate scheduling records, client information and service documentation.
• Monitor unfilled shifts and follow up on scheduling issues.
• Escalate roster gaps, client concerns and service disruptions to management.
• Provide general administrative support to the client services and scheduling team.
• Maintain client confidentiality and comply with policies and procedures.

Skills

Organisational skills

Time management

Communication skills

Customer service

Attention to detail

Problem solving

Independent worker

Team collaboration

Computer skills

Industry experience

Tools

MS Office

Job description

Just Better Care Australia is seeking a Client Services Administrator / Scheduling Assistant to coordinate client services and rosters across aged care and disability support in Central Queensland. You will manage planned and unplanned shifts, respond to client enquiries, and ensure accurate records while upholding confidentiality and compliance.

The role offers training, ongoing support, and the chance to grow within a national network while working locally with a friendly team.