Scheduler Team Leader

GOC Care; Brisbane; Presencial; AUD 85.000 - 105.000; Jornada completa

Descripción de la vacante

GOC Care is seeking a Team Leader Scheduling to supervise the Scheduling team and ensure efficient scheduling services while delivering excellent customer service.

The role focuses on supporting clients to maintain independence at home, with strong knowledge of SCHADS, NDIS, and Aged Care Scheduling, and a willingness to adapt to changing staffing needs.

Formación

• Minimum 3 years scheduling experience.
• Thorough understanding of the SCHADS award.
• Experience with NDIS and Aged Care Scheduling.
• Excellent verbal, phone and written communication skills.

Responsabilidades

• Oversee day-to-day supervision of the Scheduling team to ensure efficient and friendly service.
• Collaborate with stakeholders to deliver confidential and responsive scheduling.
• Support clients to live valued, quality lives and maintain independence at home.

Conocimientos

Scheduling management

NDIS scheduling

Aged care

SCHADS award knowledge

Leadership and management

Alayacare rostering

Communication

Time management

Herramientas

Alayacare rostering system

Descripción del empleo

GOC Care is an experienced Community Service Provider that has been caring for the community for over 40 years. We provide community-based responses for people within the Brisbane Metropolitan, Brisbane North & South and Gold Coast Regions.

The role:

Full time role Monday to Friday (Staggered starts 7am to 3pm and 9am to 5pm)

The Team Leader Scheduling is responsible for the day-to-day supervision of the Scheduling team to ensure the team provides efficient and effective scheduling services and excellent customer service whilst minimising disruptions to clients and other staff.

Working as part of GOC Care's program delivery team, you will have the ability to hit the ground running working closely with key stakeholders to provide individualised, confidential and responsive scheduling services.You will be supporting clients to live valued, quality lives and to maintain their independence living at home.

Previous experience is preferable in the Community/Aged Care/Disability Services Industries.

Minimum 3 years scheduling experience

Thorough understanding of the SCHADS award

Experience with NDIS and Aged Care Scheduling

Intermediate to advanced computer skills, experience with Alayacare rostering system highly regarded

Ability to undertake detailed work and maintain information systems accurately

Leadership and management experience

Adaptability to quickly adjust to unexpected changes in staffing due to last-minute employee absences, covering for co-workers, or altering client needs or requests on short notice.

Excellent organisational and time management skills

Exceptional verbal, phone, and written communication skills

Knowledge of the Aged Care Quality Standards beneficial

Good understanding of suburbs of the Brisbane & Gold Coast desirable

Current National Police Check

Eligibility to work in Australia

This is a great time to jump on board with a company that is truly invested in growing our staff with ongoing training and development opportunities. We value respect and honesty in all aspects of our work.

You will be surrounded by a team who loves what they do, who are supportive of ideas and makingthings happen.Ongoing learning and development will be provided to enhance your skills and support you in your role.

We are a Circle Back Initiative Employer and commit to respond to every applicant.