Health Concierge - Clinical Scheduling Coordinator

Australian Unity; Sunshine Coast Regional; Hybrid; AUD 85,000 - 100,000; Full time

Benefits offered by this job

Hybrid work arrangement

In-office at Birtinya 3 days/week

Job summary

Australian Unity is seeking a Health Concierge – Clinical Scheduling Coordinator to ensure timely, high-quality care for customers at home. You will manage scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes.

Working with workforce planning and operations, you will liaise with third-party providers and ensure service instructions align with preferred provider guidelines, supporting customers and clinicians with stable,

Qualifications

• Experience in scheduling and rostering environments is preferable.
• Exposure to health or operational industries is desirable, but not essential.
• Sound understanding of administration procedures and general business practices.
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.

Responsibilities

• Schedule allied health and nursing services.
• Triage referrals and coordinate bookings.
• Respond to intraday changes and maintain stable schedules.
• Liaise with third-party providers and ensure service instructions align with guidelines.
• Support customers and clinicians by ensuring timely, high-quality care.
• Collaborate with workforce planning and operations teams to deliver seamless care experiences.

Skills

Scheduling

Rostering

Interpersonal communication

Empathy

Attention to detail

Problem solving

Tools

Microsoft Office Suite

Job description

Health Concierge - Clinical Scheduling Coordinator

Across Home Health, we’re transforming the way we work in our local communities to improve health and care outcomes for customers. By working together, differently – we believe we will be able to plan and deliver better care for customers.

The Health Concierge – Clinical Team provides personalised and streamlined best practice clinical service triaging, prioritisation, clinical referral review and escalations, and scheduling experience across multiple programs of care, recovery, and treatment. The aim of this function is to match the right resource, to the right need, at the right time, to deliver the best possible outcome.

Your opportunity

As aClinical Scheduling Coordinatoryou’ll play a pivotal role in ensuring our customers receive timely, high-quality care. In this fast-paced role, you’ll manage the scheduling of allied health and nursing services, triage referrals, coordinate bookings, and respond to intraday changes. You’ll also liaise with third-party providers and ensure service instructions align with preferred provider guidelines.

You’ll be the first point of contact for service changes, supporting both customers and clinicians by maintaining stable, responsive schedules. Working closely with workforce planning and operations teams, you’ll help deliver seamless care experiences. Your coordination ensures our customers can continue living independently at home, while enabling our clinical workforce to operate efficiently and compassionately.

Thisfull-time roleoffers hybrid flexibility with 3 in-office days inBirtinyaand 2 days working from home.

Your skills and experience

• Experience in scheduling and rostering environments is preferable
• Exposure to operational or health-based industries is desirable, but not essential
• Sound understanding of administration procedures and general business practices
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
• Proficient in Microsoft Office suite
• Well-developed interpersonal and communication skills (written and verbal)
• Ability to show empathy with customers and relatives

Australian Unity is an Equal Opportunity employer. We encourage applications from all members of the community, including people of Aboriginal and Torres Strait Islander descent, culturally and linguistically diverse backgrounds and mature aged people.