Clinic Administration & Scheduling Specialist

Napa Center Inc.; Melbourne; On-site; AUD 60,000 - 85,000; Full time

Job summary

Napa Centre Melbourne is seeking an Administration Coordinator to support the Administration Team and ensure delivery of efficient therapy services. You will greet visitors, answer calls, schedule and check in appointments, and handle invoicing with accuracy and professionalism.

The role involves reconciliations, processing NDIA claims, managing client communications in Cliniko/Zoho, and maintaining up-to-date records.

Qualifications

• 1+ year administration experience, preferably in healthcare.
• Current Working with Children Check.
• Professional empathy and rapport with clients.
• Attention to detail and confidentiality.
• Ability to learn new software quickly.

Responsibilities

• Greet visitors and manage front-desk communications.
• Answer phones and direct inquiries.
• Schedule, reschedule, and check-in therapy appointments.
• Process invoicing and reconcile payments.
• Manage NDIA claims and service bookings.
• Maintain client records in Cliniko/Zoho.
• Support accounts receivable and cash handling.
• Collaborate with the admin team to optimise clinic operations.

Skills

Customer service

Communication

Time management

Multitasking

Tools

Microsoft Office

Outlook

Excel

Cliniko

Zoho

Job description

Napa Centre Melbourne is seeking an Administration Coordinator to support the Administration Team and ensure delivery of efficient therapy services. You will greet visitors, answer calls, schedule and check in appointments, and handle invoicing with accuracy and professionalism.

The role involves reconciliations, processing NDIA claims, managing client communications in Cliniko/Zoho, and maintaining up-to-date records.