Home Care Experience Coordinator - Scheduling & Admin

Nimbus Health; Melbourne; On-site; AUD 60,000 - 80,000; Full time

Benefits offered by this job

Health & Wellness Program

Employee Assistance Program

Gym discounts

Regular social events

Job summary

Nimbus Health is seeking a Care Coordinator to join our head office in Melbourne on a permanent full‑time basis. You will support care coordination and clinical teams with administrative tasks and scheduling, ensuring smooth daily operations and excellent client service.

With experience in call centres or medical administration, you will manage client appointments, liaise between care providers and clients, and help maintain accurate records while upholding high quality standards and

Qualifications

• Excellent communication and interpersonal skills with the ability to work with a variety of stakeholders.
• Proficiency in scheduling, data management, and reporting software.
• Strong organisational and time management skills to manage a full client schedule.
• Commitment to ongoing professional development.
• Positive attitude and desire to make a difference in clients' lives.

Responsibilities

• Scheduling of client appointments and optimizing resource allocation.
• Monitor appointment availability and adjust to meet client demand.
• Handle incoming calls and emails as liaison between care providers, clients, and clinical staff.
• Maintain accurate records, files and documentation for operations and decision-making.
• Collaborate with clinical staff to ensure transparency of client information.
• Assist with general administration and communications as required.

Skills

Excellent communication

Scheduling software proficiency

Organisational skills

Team collaboration

Professional development

Tools

CRM software

Job description

Nimbus Health is seeking a Care Coordinator to join our head office in Melbourne on a permanent full‑time basis. You will support care coordination and clinical teams with administrative tasks and scheduling, ensuring smooth daily operations and excellent client service.

With experience in call centres or medical administration, you will manage client appointments, liaise between care providers and clients, and help maintain accurate records while upholding high quality standards and