Care Coordinator - Vic

Lumia Care Pty; City of Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

Lumia Care in Melbourne is seeking an experienced Care Coordinator. The role is mainly administrative and coordination-heavy, supporting clients throughout their journey by coordinating services, managing records, and liaising with families and internal teams.

You will ensure service delivery remains compliant and responsive to client needs, build strong relationships with participants and healthcare professionals, and contribute to a growing, values-driven aged care service.

Qualifications

• Experience in Aged Care, Community Care, Home Care, or Care Coordination.
• Strong administration and organisational skills.
• Excellent communication and stakeholder management abilities.
• Experience using client management systems and Microsoft Office.
• Understanding of Home Care Packages, Support at Home, or community aged care programs.
• Ability to manage multiple priorities in a fast-paced environment.
• Passion for delivering exceptional client outcomes.

Responsibilities

• Act as a primary point of contact for clients, families, and internal stakeholders.
• Manage client onboarding, service agreements, care plans, and ongoing reviews.
• Maintain accurate client records and documentation.
• Liaise with scheduling and service delivery teams to ensure services are delivered effectively.
• Assist with managing client enquiries, feedback, and complaints.
• Support administrative processes including reporting, compliance tracking, and funding updates.
• Build strong relationships with participants, families, and healthcare professionals.

Skills

Administration

Organisational skills

Communication

Stakeholder management

Multi-priority handling

Client outcomes focus

Education

Certificate/Degree in Community Services or related field

Tools

Client management systems

Microsoft Office

Job description

About Lumia Care

At Lumia Care, our vision is a country where health and wellbeing support is renowned globally, leaving no one behind. We are committed to providing trusted local support, delivered by the best people. Our values of Compassion, Integrity, Innovation, Collaboration guide everything we do.

About Lumia Care

At Lumia Care, our vision is a country where health and wellbeing support is renowned globally, leaving no one behind. We are committed to providing trusted local support, delivered by the best people. Our values of Compassion, Integrity, Innovation, Collaboration guide everything we do.

About Us

We are committed to delivering high-quality, person‑centred aged care services that empower older Australians to live independently and with dignity in their own homes. Our team is passionate about making a meaningful difference in the lives of our clients and their families.

About The Role

We are seeking an experienced and highly organised Care Coordinator to join our Melbourne team. This role is primarily administrative and coordination-focused, responsible for supporting clients throughout their journey. You will coordinate services, manage client records, liaise with clients and families, and ensure service delivery remains compliant and responsive to client needs.

Key Responsibilities

• Act as a primary point of contact for clients, families, and internal stakeholders.
• Manage client onboarding, service agreements, care plans, and ongoing reviews.
• Maintain accurate client records and documentation within internal systems.
• Liaise with scheduling and service delivery teams to ensure services are delivered effectively.
• Assist with managing client enquiries, feedback, and complaints.
• Support administrative processes including reporting, compliance tracking, and funding updates.
• Build strong relationships with participants, families, and healthcare professionals.

About You

• Previous experience in Aged Care, Community Care, Home Care, or Care Coordination.
• Strong administration and organisational skills.
• Excellent communication and stakeholder management abilities.
• Experience using client management systems and Microsoft Office applications.
• Understanding of Home Care Packages, Support at Home, or community aged care programs.
• Ability to manage multiple priorities in a fast paced environment.
• Passion for delivering exceptional client outcomes.

Desirable

• Qualification in Community Services, Individual Support, Aged Care, Health Administration, or a related field.
• Experience within a care coordination, case management, rostering, or client services environment.

Why Join Us?

• Meaningful work that positively impacts older Australians.
• Supportive and collaborative team environment.
• Ongoing professional development opportunities.
• Stable full-time position with career growth potential.
• Opportunity to contribute to a growing and innovative aged care service.