Care Coordinator - 2 x Positions

Client Centred Home Care; Gold Coast City; On-site; AUD 60,000 - 76,000; Full time

Job summary

Client Centred Home Care is hiring two full-time Care Coordinators on the Gold Coast to keep client schedules aligned with approved supports and to act as the main scheduling contact for the care team. You will work closely with the Complex Health Manager and support workers to deliver consistent, well-coordinated care.

.Role focuses on rostering, client communication, and administrative support; clinical decision-making remains with CHM.

Qualifications

• Certificate III or IV in Community Services, or related field (or equivalent experience)
• Experience in scheduling, rostering, coordination, or administrative support
• Strong organisational, time management and prioritisation skills for multiple client schedules
• Excellent communication and interpersonal skills with clients, families and support workers
• Sound judgement on escalation vs. independent resolution
• High attention to detail and accuracy in record-keeping and rostering
• Proficiency in Microsoft Office 365 and rostering/scheduling systems, or able to pick up quickly
• Collaborative approach and ability to work under direction within a team environment
• Experience in Disability, Aged Care or Community Services is highly regarded
• Blue Card and NDIS Worker Screening Clearance (or willingness to obtain), and a current Australian Driver's Licence are must-haves for this role

Responsibilities

• Coordinate and maintain client rosters ensuring schedules reflect approved supports
• Be the day-to-day contact for scheduling and service delivery queries
• Check in with clients regularly to ensure services are running smoothly
• Escalate rostering gaps or changes to the Complex Health Manager as needed
• Provide administrative support to the CHM and assist with recruitment admin like scheduling interviews

Skills

Scheduling

Rostering

Coordination

Administrative support

Communication

Microsoft Office 365

Education

Certificate III in Community Services

Tools

Rostering systems

Scheduling software

Job description

We have a 2 x positions for full time Care Coordinators available to join our team!

This is a great role for someone who thrives on organisation, loves problem-solving, and enjoys being the go-to person keeping everything running smoothly behind the scenes. You'll play a pivotal role in making sure our clients receive consistent, well-coordinated care, working closely with our Complex Health Manager - RN (CHM), support workers, and the wider care team.

You'll coordinate and maintain client rosters, making sure schedules reflect the supports each client has approved, and that any changes are communicated promptly to clients and support workers. You'll be a day-to-day point of contact for scheduling and service delivery queries, checking in regularly with clients to make sure things are running as they should be.

When something needs a closer look like a rostering gap, a change in circumstances, a support worker concern, or the early stages of an incident, you'll know when to step in and coordinate a response, and when to bring it to the CHM. This role doesn't carry clinical decision-making or case management responsibility, but sound judgement about when to step in and coordinate a response is at the heart of it.

You'll also provide administrative support to the CHM, help keep client documentation and records up to date, and pitch in on recruitment admin like scheduling interviews when needed.

About us

Client Centred Home Care (CCHC) is a boutique company based throughout Southeast Queensland & Northern NSW that was developed to offer an improved model of care based on choice, continuity, and quality care. Delivering outstanding Community Nursing and Support Services is just one of the ways that we care for our community. We provide flexible, supportive, individualised service through a team of qualified, dedicated and caring professionals. Our passion for all people is reflected in the way we do our work and live our values every day.

About you

To be successful in this role, ideally you will have:

Certificate III or IV in Community Services, or a related field (or equivalent experience)

Experience in a scheduling, rostering, coordination, or administrative support role

Strong organisational, time management and prioritisation skills, with the ability to manage multiple client schedules at once

Excellent communication and interpersonal skills, comfortable liaising professionally with clients, families and support workers

Sound judgement in knowing when a matter needs to be escalated, rather than resolved independently

High attention to detail and accuracy in record-keeping and rostering

Proficiency in Microsoft Office 365 and rostering/scheduling systems, or the ability to pick these up quickly

A collaborative approach and comfort working under direction within a team environment

Experience using a rostering or scheduling system, and/or experience within the Disability, Aged Care or Community Services sector, would be highly regarded.

A Blue Card and NDIS Worker Screening Clearance (or willingness to obtain), and a current Australian Driver's Licence are must-haves for this role.