Clinic Administration & Scheduling Coordinator

Napacenter; City of Melbourne; On-site; AUD 52,000 - 70,000; Full time

Job summary

Napacenter in Melbourne seeks an Administration Coordinator to support the administration team and ensure efficient therapy services for clients. You will handle inquiries with a friendly, professional approach, process appointments and payments, and support daily clinic operations.

Key duties include managing schedules, updating records in Cliniko/ZOHO, and assisting with accounts receivable while maintaining client privacy and high service standards.

Qualifications

• At least 1 year of experience in an administration role, preferably within the healthcare industry.
• Current Working with Children Check.
• Proficient with Microsoft Office Suite (Outlook, Excel, Word, PowerPoint).
• Ability to communicate confidently and effectively with clients and therapists.
• Strong time management and multitasking abilities.

Responsibilities

• Greet visitors and create a positive first impression at the clinic.
• Answer and direct phone calls; manage inquiries in a friendly, professional manner.
• Process appointments, rescheduling, and relevant paperwork.
• Reconcile customer accounts and payments; handle ND I C l a i m s and service bookings.
• Maintain accurate records in Cliniko/ZOHO and manage clinic scheduling.
• Support accounts receivable, including taking payments and banking.
• Collaborate with the Administration Manager to optimise weekly schedules.

Job description

Napacenter in Melbourne seeks an Administration Coordinator to support the administration team and ensure efficient therapy services for clients. You will handle inquiries with a friendly, professional approach, process appointments and payments, and support daily clinic operations.

Key duties include managing schedules, updating records in Cliniko/ZOHO, and assisting with accounts receivable while maintaining client privacy and high service standards.