Care Coordinator

Nimbus Health; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Health and Wellness Program

Gym discounts

Employee Assistance Program

Social events

Job summary

Nimbus Health is seeking a Care Coordinator to join our Melbourne head office on a permanent full-time basis. You will support the Care Coordination and clinical teams, handling scheduling, records and client communications to ensure smooth daily operations and high levels of service.

The role suits candidates with call centre, office administration or medical administration experience and a proactive approach to supporting clients to receive timely care at home.

Qualifications

• Excellent communication and interpersonal skills are essential for coordinating with clients, families and care providers.
• Proficiency with scheduling and data-management software to maintain accurate records.
• Strong organisational and time-management skills to manage a full client schedule.
• Commitment to ongoing professional development and learning.
• Positive, client-focused attitude to improve wellbeing and outcomes.

Responsibilities

• Schedule client appointments and optimise resource allocation.
• Monitor appointment availability and adjust to meet demand.
• Handle incoming calls and emails, liaising between clients, care providers and clinical staff.
• Maintain accurate records and documentation to support operations and decision-making.
• Collaborate with clinical staff to ensure transparency of client information.
• Address scheduling conflicts promptly and effectively.

Skills

Communication skills

Interpersonal skills

Scheduling proficiency

Data management

Time management

Job description

Nimbus Health exists to empower older Australians to reclaim independence without ever leaving home. By combining best-practice allied healthcare with seamless coordination, we remove the barriers that too often stand between our clients and the care they need.

Since our founding, we've grown across Melbourne, Queensland, Adelaide, and Sydney yet our north-star remains unchanged: compassionate, accessible care that keeps people right where they belong at home. We partner closely with clients, families and home care providers to deliver evidence-based services that prioritise lasting wellbeing and quality of life.

We are currently looking for a talented Care Coordinator to join our very fast growing team on a permanent full-time basis!You would be working at our head office across a diverse range of tasks and responsibilities to help support our fast paced growth and rapid rise in the sector.

This role would suit someone with prior experience in call centres, office administration or medical administration.

Summary

The Care Coordinator will report to the Head of Client Experience and work closely with members of the Care Coordination and clinical teams, as well as care providers, to provide general administrative support and ensure smooth daily operations; including but not limited to the scheduling of client appointments. The successful candidate will maintain a high level of customer service.

Tasks and responsibilities

Scheduling

• Scheduling of client appointments, optimising resource allocation
• Monitor appointment availability, making necessary adjustments to meet client demand
• Handle incoming calls and email correspondence, acting as the key liaison between care providers, clients and clinical staff
• Maintain accurate records, files, and documentation to support smooth operations and effective decision-making
• Collaborate with clinical staff to maintain transparency of client information
• Address any scheduling issues or conflicts promptly and effectively

General Administration

• Assist in the preparation and distribution of reports, presentations, and other documents as required
• Assist with marketing and communications from time to time
• Complete other general administrative duties as requested
• Access to our Health and Wellness Program, including discounts to gyms and health insurance, an Employee Assistance Program, along with other great benefits
• Open channels of communications between all levels within the organisation and autonomy
• Regular social events to get to know the Nimbus crew

Requirements

• Excellent communication and interpersonal skills, with the ability to work collaboratively with a variety of stakeholders.
• Proficiency in using relevant software applications and systems for scheduling, data management, and reporting
• Strong organisational and time management skills, with the ability to manage a full schedule of clients and prioritise tasks effectively
• Demonstrated commitment to ongoing professional development
• A positive attitude and strong desire to make a difference in clients' lives