Home Health Clinical Scheduling Concierge (Hybrid)

Remedy Healthcare; Melbourne; Hybrid; AUD 65,000 - 80,000; Full time

Job summary

Remedy Healthcare in Melbourne is seeking a Clinical Scheduling Coordinator to ensure timely, high‑quality care. You’ll manage allied health and nursing bookings, triage referrals, and respond to intraday changes while liaising with third‑party providers.

This full‑time, hybrid role sits at the heart of coordinating care for home-based clients, collaborating with workforce planning and operations to deliver seamless experiences and compassionate service.

Qualifications

• Experience in scheduling and rostering environments is preferable.
• Exposure to operational or health-based industries is desirable, but not essential.
• Sound understanding of administration procedures and general business practices.
• Initiative in meeting tight deadlines, with strong attention to detail and flexibility to manage shifting priorities.
• Proficient in Microsoft Office suite.
• Well-developed interpersonal and communication skills (written and verbal).
• Ability to show empathy with customers and relatives.

Responsibilities

• Schedule and roster allied health and nursing services.
• Triage referrals and coordinate bookings.
• Respond to intraday changes and service instructions.
• Liaise with third‑party providers to align with preferred provider guidelines.
• Be the first point of contact for service changes for customers and clinicians.
• Collaborate with workforce planning and operations to deliver seamless care experiences.

Skills

Scheduling & rostering

Health-industry experience

Administration procedures

Attention to detail

Microsoft Office

Interpersonal communication

Empathy for customers

Tools

Microsoft Office

Job description

Remedy Healthcare in Melbourne is seeking a Clinical Scheduling Coordinator to ensure timely, high‑quality care. You’ll manage allied health and nursing bookings, triage referrals, and respond to intraday changes while liaising with third‑party providers.

This full‑time, hybrid role sits at the heart of coordinating care for home-based clients, collaborating with workforce planning and operations to deliver seamless experiences and compassionate service.