Administrative Assistant-Care coordinator

Magical Care Pty; Melbourne; On-site; AUD 55,000 - 75,000; Full time

Job summary

Magical Care Pty is a recently established care provider serving aged care and NDIS clients. Based in Clayton, Southeast Melbourne, the company seeks an enthusiastic administrator to manage rostering and client bookings, including afterhours on-call support, to meet growing demand.

The successful candidate will organise the master roster, coordinate client information, and ensure timely communication with families and care staff, bringing strong admin skills and precision to every shift and

Qualifications

• Experience in aged care or home care sector is preferred.
• Advanced proficiency in ShiftCare software is highly desirable.

Responsibilities

• Screen telephone calls and enquiries and redirect as appropriate.
• Reply messages and emails in a timely manner.
• Organize master roster and shift validation.
• Organize the client intake process, assemble client information and documents and liaising with client representatives, case managers, care staff.
• Coordinate shift schedules for clients and ensure care staff are assigned appropriately based on client needs and preferences.
• Assist in ensuring bookings are made in accordance with priority deadlines.
• Maintain accurate and up-to-date client and staff records, restore them in an organizing manner.
• Perform clerical and administrative tasks such as word processing, photocopying, scanning, filing.
• Provide excellent customer service to clients and their families, and respond promptly to any concerns or questions they may have.
• Other Administrative duties as required

Skills

English fluency

Time management

Organizational skills

Prioritizing workload

Communication skills

Administrative tasks

Computer skills

People skills

Tools

ShiftCare software

Job description

We are a recently established and rapidly growing care provider for aged care and NDIS clients. Our office is based in Clayton, Southeast Melbourne, but we have clients and staff throughout Metropolitan Melbourne and parts of regional Victoria.

Due to increasing demand for our services, we are seeking an enthusiastic, and dynamic team member to assist in the management of staff rostering and client booking needs, afterhours on call.

The successful applicant will be responsible for day to day management of staff rostering and service bookings. Efficient time management, reliable, commitment to the job, strong admin skills, precision with rostering is a must.

Experience in aged care or home care sector is preferred.

Advanced proficiency in ShiftCare software is highly desirable.

You Will:

• Accepts accountability and responsibility for own actions
• Ability to read, write and speak English fluently
• Computer, keyboard, alpha/numeric skills
• Knowledge of varying software programs
• High level organizational and time management skills
• Ability to assess and priorities workload
• Excellent people and communication skills including relationship building, cooperation and conflict resolution

Your Role

• Screen telephone calls and enquires and redirect as appropriate
• Reply messages, emails in a timely manner
• Organize master roster and shift validation
• Organize the client intake process, assemble client's information and documents and liaising with client's representatives, case managers, care staff
• Coordinate shift schedules for clients and ensure that care staff are assigned appropriately based on client needs and preferences
• Assist in ensuring bookings are made in accordance with priority deadlines
• Maintain accurate and up-to-date client and staff records, restore them in an organizing manner
• Perform clerical and administrative tasks such as word processing, photocopying, scanning, filing
• Provide excellent customer service to clients and their families, and respond promptly to any concerns or questions they may have
• Other Administrative duties as required