Client Services Administrator / Scheduling Assistant

Just Better Care; Rockhampton Regional; On-site; AUD 55,000 - 65,000; Full time

Benefits offered by this job

Training & development

Flexible work environment

Employee Assistance Program

Staff recognition

Local office support

Job summary

Just Better Care Australia is seeking a Client Services Administrator / Scheduling Assistant to coordinate client services and rosters across aged care and disability support in Central Queensland. You will manage planned and unplanned shifts, respond to client enquiries, and ensure accurate records while upholding confidentiality and compliance.

The role offers training, ongoing support, and the chance to grow within a national network while working locally with a friendly team.

Qualifications

• Hold a current Yellow Card or NDIS Worker Screening clearance.
• Hold a current, unrestricted open driver’s licence.
• Have access to a reliable, registered and roadworthy vehicle where required for work.
• Maintain current full comprehensive motor vehicle insurance for any personal vehicle used for work.

Responsibilities

• Coordinate and maintain client schedules and support worker rosters.
• Fill vacant shifts and arrange replacement support workers for planned and unplanned absences.
• Manage client cancellations, last-minute changes, and urgent scheduling requests.
• Respond to client calls, emails and enquiries professionally and promptly.
• Communicate roster changes and service updates to clients, support workers and team members.
• Maintain accurate scheduling records, client information and service documentation.
• Monitor unfilled shifts and follow up on scheduling issues.
• Escalate roster gaps, client concerns and service disruptions to management.
• Provide general administrative support to the client services and scheduling team.
• Maintain client confidentiality and comply with policies and procedures.

Skills

Organisational skills

Time management

Communication skills

Customer service

Attention to detail

Problem solving

Independent worker

Team collaboration

Computer skills

Industry experience

Tools

MS Office

Job description

Client Services Administrator / Scheduling Assistant

Across Australia Just Better Care provides in-home aged care and disability support services, supporting people to live independently.

• Explore the opportunity to develop your career in a growing industry
• Join a friendly, professional business that provides you with ongoing training and support
• Enjoy the benefits from joining a national network, whilst working locally

Explore the opportunity to develop your career in the growing aged care and disability industry. We are currently looking for a Client Services Administrator/Scheduling Assistant to join our Central QLD team. Just Better Care professionals play a key role in helping families receive the care and support services they need. You will be the point of contact for Community.

Position Purpose

To coordinate client services and support worker rosters across aged care and disability support, ensuring services are scheduled efficiently and client enquiries are managed professionally and promptly.

Key Duties and Responsibilities

• Coordinate and maintain client schedules and support worker rosters.
• Fill vacant shifts and arrange replacement support workers for planned and unplanned absences.
• Manage client cancellations, last-minute changes, and urgent scheduling requests.
• Respond to client calls, emails, and enquiries in a professional and timely manner.
• Communicate roster changes and service updates to clients, support workers, and relevant team members.
• Maintain accurate scheduling records, client information, and service documentation.
• Monitor unfilled shifts and follow up on outstanding scheduling issues.
• Escalate unresolved roster gaps, client concerns, and potential service disruptions to management.
• Provide general administrative support to the client services and scheduling team.
• Maintain client confidentiality and comply with organisational policies and relevant procedures.

Mandatory Requirements

• Hold a current Yellow Card or applicable NDIS Worker Screening Clearance
• Hold a current, unrestricted open driver's licence.
• Have access to a reliable, registered and roadworthy vehicle where required for work.
• Maintain current full comprehensive motor vehicle insurance for any personal vehicle used for work purposes.

Essential Skills and Competencies

• Strong organisational and time-management skills.
• Excellent communication and customer service skills.
• Ability to manage competing priorities and last-minute changes.
• Strong attention to detail and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Professional, compassionate, and client-focused approach.
• Previous experience in the industry.
• Sound computer skills

What we offer:

• Training & professional development opportunities (including free access to online learning tools & programs)
• Friendly, flexible and supportive work environment
• Access to our free Employee Assistance Program
• Staff recognition programs
• Ongoing support and advice from experienced, friendly, local office staff