Scheduling Coordinator

Careways Ltd; Dapto; Hybrid; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Salary packaging

Employee Assistance Program

Career development opportunities

Job summary

CareWays Community in Dapto, NSW, is seeking an experienced Scheduling Coordinator to roster care workers for in-home aged care and CHSP services. The role is permanent full-time and onsite in our Dapto office, Mon-Fri, reporting to the Aged Care Senior Manager.

You will manage rosters, align client needs with worker skills, monitor hours, arrange replacements, and ensure compliance and efficiency with accurate record-keeping.

Qualifications

• Diploma level qualification and 3 years’ rostering experience.
• Experience scheduling shifts for large numbers of workers and clients.
• Understanding of rostering and scheduling processes with low error rates.
• Knowledge of the SCHADS Award.
• Excellent data entry and MS Office skills.

Responsibilities

• Manage daily care worker rosters and plan two weeks in advance.
• Match client needs with worker skills and locations.
• Monitor hours against contracts, awards, and limits.
• Arrange replacements for sick/leave and shift changes.
• Maintain records and process timesheets accurately.
• Report scheduling capacity and recruitment needs to management.

Skills

Rostering experience

Organisational skills

Communication skills

Problem solving

Ability to work under pressure

Education

Diploma level qualification

Tools

Microsoft Office

Job description

CareWays Community has been providing services to the community since 1978. We have a reputation for providing highly valued community support through our in-home aged care and four Neighbourhood Centres.

An exciting opportunity exists for an experiencedScheduling Coordinator to join our Community Care Team, based in Dapto NSW. This challenging role works closely with Management and Care Partners to provide effective and efficient rostering of Care Workers to deliver care and support to Support at Home and Commonwealth Home Support Program service users.

About the role

This position reports to the Aged Care Senior Manager and is a permanent full-time position working onsite in our Dapto Office, Monday to Friday.

The key responsibilities for this role entails:

• Managing and maintaining all care worker rosters on a daily basis and ensuring rosters are completed two weeks in advance.
• Developing and managing care service schedules, considering each client’s individual needs and matching with care workers’ skills and geographical locations.
• Monitoring care worker hours against individual care worker contracts, maximum hour limits and award requirements.
• Arranging replacement care workers to cover sick and annual leave and planned or unplanned absences and shift changes.
• Ensuring compliance, cost optimisation as well as a focus on client and care workers’ satisfaction.
• To maintain accurate and comprehensive records, in accordance with policies and procedures.
• Managing the processing of Care Worker timesheets.
• Manage and maintain the master roster as required
• Regularly reporting to management on scheduling capacity and recruitment recommendations

We seek a dynamic individual with exceptional organisational skills, excellent communication skills and a proactive mindset, with rostering experience in the Disability or Aged Care. If you have a background in rostering and a solid grasp of the community support sector, we want to hear from you.

• Excellent job satisfaction from supporting people who need it the most!
• Access to salary packaging - $15,899 tax free per annum plus $2650 for meals and entertainment
• Access to an Employee Assistance Program for you and your family members
• A culture where you have the opportunity to develop and grow and are a valued and respected team member.

About you

To be considered you must have:

• Relevant tertiary qualifications at Diploma level and 3 years’ experience working in a high-volume rostering position.
• Demonstrated experience in scheduling shifts for high volumes of workers and client’s services and a knowledge and understanding of rostering and scheduling processes with low error rates.
• Demonstrated a sound understanding of the SCHADS Award.
• Excellent data entry and computer skills with sound knowledge of Microsoft applications.
• Excellent inter personal and communication skills (both written & verbal) in various environments with the ability to communicate with a wide range of people.
• Problem solving skills with the ability to think creatively.
• Demonstrated ability to organise and priorities tasks, work effectively with minimal supervision and under pressure, problem solve and meet deadlines and use resources effectively and efficiently.
• Experience with Visual Care (desirable)

Remuneration

Position is subject to award conditions under the Social, Community, Home Care and Disability Services Industry Award 2010 as Social & Community Employee Level 4.

The recruitment of this position will include several stages including interview, reference checking and a National Criminal History Check. CareWays Community is an EEO employer who encourages diversity in the workplace