Campus Shift Lead: Own the Floor & Grow to Leader

Contour-Education; Melbourne; On-site; AUD 68,000 - 83,000; Full time

Benefits offered by this job

Extra leave

EAP access

Lifestyle perks

Job summary

Contour Education is seeking an Assistant Campus Leader for the Glen Waverley campus. You will lead shifts, maintain safety standards, and support coaching for the Campus Leader to ensure a smooth campus operation.

You will handle student and parent interactions, manage rosters, resolve on-the-spot issues, and help keep the campus stocked and class-ready. A genuine care for students and families is essential, with weekend and weeknight availability.

Qualifications

• Experience in a customer-facing role (education, retail, hospitality or similar), including time as a shift lead, supervisor or senior team member on the floor.
• A calm head when something goes wrong, and good judgement on what to handle yourself versus escape.
• Clear, warm communication with students, parents, tutors and teammates.
• An eye for detail: you notice the missing class pack before the class, not after.
• Comfort solving roster and room problems on the spot. The confidence to support and direct a team on shift, even without formal direct reports.
• Availability across weeknights and weekends when classes run.
• A current Working with Children Check, or willingness to obtain one.
• Genuine care for students and families.
• Ambition to step into a Campus Leader role.

Responsibilities

• Lead the campus during your shift and keep it running to standard.
• Shift leadership: Run your shift end to end, from the team to the floor to the pace of the day.
• Student safety: Complete safety checks every shift and act on anything needing attention.
• CEC support: Be the first point of call for CECs on your shift and reinforce coaching.
• Student and parent experience: Handle walk-ins, trials, reschedules and everyday moments where families decide trust.
• Classes, rosters and resources: Fix in-shift class and roster issues and have materials ready before class starts.
• Campus standards: Keep the campus clean, organised and class-ready.

Skills

Shift leadership

Customer-facing experience

Communication

Attention to detail

Roster management

Team leadership

WWCC

Care for students and families

Ambition for Campus Leader

Job description

Contour Education is seeking an Assistant Campus Leader for the Glen Waverley campus. You will lead shifts, maintain safety standards, and support coaching for the Campus Leader to ensure a smooth campus operation.

You will handle student and parent interactions, manage rosters, resolve on-the-spot issues, and help keep the campus stocked and class-ready. A genuine care for students and families is essential, with weekend and weeknight availability.