Customer Banking Specialist - Cairns Branch

Commonwealth Bank; Cairns Regional; On-site; AUD 40,000 - 60,000; Part time

Job summary

Commonwealth Bank in Cairns is seeking a Customer Banking Specialist Relief to greet customers, understand their enquiries, and guide them to the right channel. You will build rapport, demonstrate in-branch technology and digital banking options, and help ensure a smooth customer experience in a busy branch.

The role focuses on delivering exceptional service, managing expectations with a professional presence, and showing genuine interest in a long-term career with CommBank.

Qualifications

• Proven track record of delivering exceptional customer service.
• Excellent communication skills and professional demeanour.
• Ability to manage customer expectations with a professional presence.
• Genuine interest in building a career with CommBank.

Responsibilities

• Greet each customer and understand their enquiry.
• Build personal connections to enhance the customer experience.
• Offer options through education and demonstration of in-branch technology and digital banking.
• Monitor branch activity to ensure operations run smoothly and customers are satisfied.

Skills

Customer Service

Communication Skills

Professionalism

Customer Focus

Job description

Please note that rosters are predetermined. Beforeapplyingplease ensure you are available to cover the following roster

Cairns Branch - Customer Banking Specialist Relief:

• Monday - Friday
• 12.15pm - 4.15pm

Do workthat matters

As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.We have been serving our local communities for over 100 years with market leading products, services & technology.

What we do has a real impact at all stages of people’s lives – whetherit’sopening your first account, saving for a wedding, buying your first home, or planning for your retirement.Working with us in RBS meansyou’llpositivelyimpactour customers’ lives and ensure that when they need us,we’rethere for them.

See yourself in our team

As the Customer Banking Specialist in our Cairns Branch,you’llbe theface of Commbank & thefirst personcustomersspeak with, you will:

• Greet each customer & clearly understand their enquiry, guiding the customer to the appropriate channel
• Build personal connection with customers through meaningful conversations to enhance theirexperience
• Provide options for the customer through education & demonstration of our in-branch technology and digital banking options
• Be aware of movements within the branch, ensuringit’srunning effectively & efficientlyandthatcustomers are satisfied with their experience

We’reinterested in people who have:

• A proventrack recordof delivering exceptional Customer Service ideally in Financial Services, Retail or Hospitality
• Excellentcommunication skills & display all the right behaviours tomaintainan approachable & professional demeanour
• The ability to manage customer expectations with a professional presence
• A genuine interest in building a career with CommBank and improving the financial wellbeing and lives of our customers

With us,you’llhelp customers make informed financial decisions to achieve their goals.

‘Aboriginal &/or Torres Strait Islander people encouraged to apply'

PLEASE NOTE: Following submission of your application, you may be invited to complete an online assessment and digital interview. If you receive an invitation, we recommend completing it within 24 hours, although links will remain active 48 hours. Completion of these assessments supports us in progressing your application through the recruitment process. Once expired, testing links can not be reset.