Business Manager/Client Service Manager

seek.com.au; Ryde; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Remuneration package

Career development

Independent agency environment

Job summary

seek.com.au is seeking a polished Business Manager to be the operational backbone of a high-performing real estate team in Sydney. You’ll collaborate with a senior agent, sales associates and offshore support to ensure peak daily performance.

You will manage day-to-day operations, coordinate marketing campaigns end-to-end and handle contracts, compliance and client communications with discretion and professionalism.

Qualifications

• Proven experience in real estate executive support or similar
• Experience coordinating a team, including remote/offshore staff
• Strong written and verbal communication skills

Responsibilities

• Oversee day-to-day operations of a real estate team
• Coordinate end-to-end marketing campaigns (styling, photography, floorplans, ads)
• Manage contracts, compliance and documentation with accuracy
• Serve as a trusted contact for vendors, buyers, solicitors and conveyancers

Skills

Real estate operations

Team coordination

Client communication

Marketing coordination

Education

Real estate licence

Tools

CRM software

Marketing platforms

Job description

This is a rare opportunity to step into a pivotal role within one of Sydney's most high-performing real estate teams. We're looking for a Business Manager who is polished, proactive, and instinctively knows what excellence looks like.

About the Role

You’ll be the operational backbone of a high-performing sales team — working closely with a senior agent, sales associates, and an offshore support team to ensure the business runs at peak performance every single day.

What You’ll Be Doing

• Managing the day-to-day operations of a high-performing team including sales agents, associates and offshore support staff
• Coordinating marketing campaigns end-to-end — styling, photography, floorplans, advertising bookings and digital launches
• Managing contracts, compliance, and documentation with absolute accuracy and urgency
• Acting as a trusted point of contact for vendors, buyers, solicitors and conveyancers
• Handling all client communication with discretion, polish and professionalism
• Supporting the team across day-to-day administration, campaign milestones and key client touchpoints
• Liaising across internal marketing, finance and operations teams
• Ensuring every client — without exception — receives a seamless, well-managed experience

About You

You set the bar high and hold yourself to it. You're calm under pressure, impeccably organised, and you bring the kind of presence and professionalism that clients and colleagues alike respond to immediately.

You’ll bring:

• Proven experience in real estate at a senior EA, Business Manager or Sales Support level
• Experience managing or coordinating a team, including remote or offshore staff
• A natural ability to anticipate needs, read the room, and operate as a true right-hand to a high-performing principal
• Deep understanding of the sales process and compliance requirements
• Exceptional written and verbal communication skills
• Meticulous attention to detail and a relentlessly proactive approach
• Immaculate personal presentation and a confident, polished manner
• A current driver's licence and reliable vehicle
• A Certificate of Registration or Real Estate Licence (highly regarded)

What's on Offer

• A rare opportunity to be the operational leader of a respected sales team
• Work in a fast-paced, high-performance environment with a team that values excellence
• Be part of an independent agency with strong momentum and genuine career development on offer
• Attractive remuneration package — reflecting the calibre of candidate we're seeking
• A role with genuine scope to make it your own within a growing, award-winning business